Opsgenie

Hi,  My airflow is using SendGrid account to send emails, I’m using it to send emails to my OpsGenie email account but it seems that the emails are blocked somewhere.   My private email...

• Question
• cloud
• email
• opsgenie
• sendgrid

I have stumbled into an issue where my team (incident management) receives an alert for an incident from team A and while managing this incident team B also needs to start an incident so they send an...

• Question
• cloud
• opsgenie

I can't find it in the documentation, so it seems this isn't a feature at the time of writing, but is there a solution to configure a pincode in the incoming call routing? Use case is that only cust...

• Question
• opsgenie

Is it possible to extract list of Alerts with the Priority value per Alert? 

• Question
• cloud
• opsgenie

Is it feasible to create a custom report, to show the count of alerts per priority per Team.  Can only see alert per Priority. 

• Question
• cloud
• opsgenie

Hello Community,  Need some help in this topic below,  Our use case is receiving monitoring alarams from various monitoring tools via API or Email and we were routing each monitoring aler...

• Question
• jira-service-management
• opsgenie

Hello Community,   Need some help in this topic below,    Our use case is receiving monitoring alarams from various monitoring tools via API or Email and we were routing each monit...

• Question
• atlassian-support
• cloud
• jira-service-management
• opsgenie

Hi there, I need to find a way to get the user who is on-call (Opsgenie) and use it in a Jira automation rule for a specific notification use case.  I only want to notify through an automation ...

• Question
• automation
• opsgenie

We are using OpsGenie to run our on-call schedules and control what SCOM alerts we are routing to our on-call personel. The routing is working perfectly, when our SCOM alerts goes Healthy -> Warn...

• Question
• opsgenie

We have 3 small teams and we would like to have all members of every team to be on call during the working hours for 1 week every 3 weeks. So team 1 is on call this week during working hours, team 2 ...

• Question
• opsgenie

I am trying to figure out what is the release version of Opsgenie cloud service that is current running and if there is also a roadmap for future releases that we customers can look at.   The ...

• Question
• opsgenie
• release
• roadmap

We have two teams in Opsgenie, each set up its own CloudWatch integration. Then we subscribe the two integration API endpoints to our SNS topic to which our CloudWatch alarm publishes. When the alar...

• Question
• cloud
• opsgenie

Hi, i have OpsGenie Edge Connector to ack in zabbix, when acked in OpsGenie. I have configured OpsGenie to also close in Zabbix, if i press the close button. I can't really find documentation on h...

• Question
• cloud
• opsgenie
• zabbix

Hi, I closed a ticket unexpectedly, which is not related to me and I was new to this tool. So, please help me in solving this issue.   thank you

• Question
• cloud
• opsgenie

How about how can I assign a new owner to Opsgenie, change the owner in Jira Service Desk and now I get an email that I should change the owner? "Opsgenie account requires at least one owner. If you...

• Question
• opsgenie

Hi   Looks our SSO SSL expired and renewal is not working. we are not able to login to OpsGenie console.   Looking for some quick work around to login to OpsGenie console to continue th...

• Question
• opsgenie

I want to stop autorenewal and de-active my account. Please stop renew of this product.  

• Question
• cloud
• opsgenie

I've been reading through the API documentation for integration and there seems to be a 20 tag limit. Is that limit on the Alert side AND the user side? Can this limit be increased?  We're inte...

• Question
• api
• cloud
• label
• opsgenie

I am trying to create an alert with HTML formatting (in the docs say I can do that) into the description field. The problem is I dont get the correct formatting with a simple <ul> and <li&gt...

• Question
• cloud
• opsgenie

Hi Team,   We are trying to integrate mongodb atlas to opsgenie. we need custom alters to trigger in mongodb atlas, for that we have raised mongodb support vendor case and given the script to...

• Question
• opsgenie

Through Rest API, we have the ability to create alters and "snooze" them to a later date and time. Once the alter has been snoozed, can we see this alert as an event on a calendar, ie. google calenda...

• Question
• calendar
• cloud
• opsgenie

I need assistance in being able to get the tinyId or Ticket number of an opsgenie alert to automatically populate in a Jira Project task when its created. Have it populate either as a comment or a fi...

• Question
• cloud
• jira
• opsgenie

Hi, Our company has been using OPsgenie for several years but the amount of alerts received has resulted in the fact that there is such limited filtering applied that the REALLY important alerts are...

• Question
• filter
• opsgenie
• spam

Hi there, I'd like to use the Major Incident functionality that is integrated to JSM and managed in Opsgenie. I can't find where I track the SLA performance of the parent Major Incident. The...

• Question
• incident
• jira-service-management
• opsgenie
• sla

When using a Team -> Incident Rule, it's possible to "Increase incident’s priority to the highest priority of the alerts associated after incident creation"  This function works well when the...

• Question
• opsgenie