Opsgenie

I have set up an integration with Azure and Opsgenie.  My alerts contain a custom property "responderId" that I'd like to use to populate the responder field of the generated alerts.  Howev...

• Question
• opsgenie

Hello, few questions regarding the Opsgenie integration with Azure: 1. We set up a Azure Resource Health integration, and triggered a few different alerts in Azure that was sent to Opsgenie. Ho...

• Question
• cloud
• opsgenie

After creating an Incident, when I go to connect to a Slack channel, I am the only one who gets invited even thought there are 2 of us in the team that was added to the "add responder teams" section....

• Question
• opsgenie

We've recently limited the number of Opsgenie users who have admin roles. Unexpectedly, this changed viewing permissions for these users and no longer allows them to see all alerts. For our company, ...

• Question
• opsgenie

Hi, is there a report showing the MTTR for incidents? (not alerts) Is this information available via the Python SDK? Thanks!

• Question
• cloud
• opsgenie

We are deploying our application on top of a shared Kubernetes based infrastructure. It sends alerts into OpsGenie via Prometheus and we have no control over thresholds etc. We are having to maintai...

• Question
• cloud
• opsgenie

Dear community, We have a phone-number from OpsGenie, we've set this up to ring 120 seconds. The problem we're having is that when someone calls this number, the call automatically ends after 1 min...

• Question
• cloud
• opsgenie

Hi, I'm managing a SAAS operations team in a company that grew through acquisition.  We are trying to consolidate our tools, and historically we had one monitoring tool for one SAAS application ...

• Question
• cloud
• opsgenie

I'm a bit confused by some fields are modifiable after an incident is closed and some aren't. For example, you can modify the P level or incident time, you can write a postmortem, but you can't remov...

• Question
• cloud
• opsgenie

I am unable to link a Jira Service Management ticket to a Opsgenie alert. Integration is in place and Jira Service Management is shown on the page. Maybe an issue with permissions? Which permission h...

• Question
• opsgenie

In OpsGenie, we have added GitHub's StatusPage as an external service: You'll see in the screenshot above that there appear to be 4 open incidents with the service. However, each of these incident...

• Question
• opsgenie
• statuspage

Hello everyone, I've searched up for an automatism that can auto close all the alerts after a specific period of time (more than 7 days as the auto-close policy). I know I can only manage it through...

• Question
• opsgenie

My team often forgets to close incidents and we often aren't disciplined about doing postmortems. Is there a solution to be really annoying and try to enforce these behaviors? For example, slack re...

• Question
• cloud
• opsgenie

OpsGenie appears to automatically associate ALL alerts with whatever incident happens to be open at the time for the service.  What causes that and how do I turn it off? Obviously it should b...

• Question
• opsgenie

We are using v2 of the OpsGenie integration with MS Teams. Will this integration be affected by the announcement?

• Question
• cloud
• opsgenie

Hi everyone,   I am trying to figure out why I cannot create issues in JSM Cloud from Opsgenie by using the JSM Cloud integration. Incoming integration rules are successful (creating alerts fr...

• Question
• jira-service-management-cloud
• opsgenie

We are using an email integration in Opsgenie to automatically generate tickets in JSM from email. The emails being sent include attachments and they are being put on the Opsgenie alert. However, whe...

• Question
• cloud
• opsgenie

I am trying to create a personal notification rule using the Responders field. What I would like to do is have alerts that are directed to my team be routed one way and alerts that are directly ...

• Question
• cloud
• opsgenie

When a critical incident is raised through our support portal, it takes exactly 10 min, no less, to get the notifications on my phone. Can this be optimized or changed to be faster?

• Question
• jira-cloud
• opsgenie

Hiya, I am sending Jira Cloud issues to Opsgenie as alerts and would like to translate the priority of the Jira issue into its' Opsgenie equivalent. To do so, I have tried using a global policy that...

• Question
• global
• jira-cloud
• opsgenie

We have a usecase to group similar alerts getting triggered from AppD. Is there a way to group similar alerts? So that our Oncall will not receive any notifications for same alert for every 10 mins.

• Question
• cloud
• opsgenie

I am struggling with the JQL / Alert Query results - it seems that wildcard searches are only working from the start of the field.  I cannot seem to get a match, for instance, for all open alert...

• Question
• cloud
• opsgenie

I am currently using the "Responder alert" functionality in JSM, which sets the appropriate responder based on the affected service, and sends that information to Opsgenie.  I need to set some a...

• Question
• jira-service-management
• opsgenie

I have an iPhone and an iPad. Both devices have OpsGenie installed, under profile settings within the mobile applications section I see both. However, OpsGenie will only push the first device in the ...

• Question
• cloud
• opsgenie

I've set up the integration with StruxureWare (APC) and successfully tested the configuration. I get an alert inside OpsGenie and it will increase each time I run the test from StruxureWare. My issue...

• Question
• cloud
• opsgenie
• struxureware