Opsgenie

Hello, I am trying to configure email notifications in Opsgenie.  Right now, for any alerts, we have the summary as: "Opsgenie Alert [issueID] Incident Raised". I want to change the summary o...

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• cloud
• opsgenie

Is there a "created at" timestamp variable/dynamic field that can be used as part of an incident rule? We would like to include a timestamp in the incident message if possible.  

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• cloud
• opsgenie

Here are ten common mistakes users make and how to sidestep them:  1. Routing Directly to a Schedule Users sometimes wonder why their escalations aren't triggered. If a routing rule points s...

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• opsgenie

I'd like to know if there's a way for us to whitelist the incoming phone numbers from OG. I asked this because sometimes I am not sure if this is because I'm being paged or if this is some marketing ...

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• opsgenie

I'm looking at setting up single sign-on with Azure AD.  What happens to our current user accounts?  Can they by mapped/synced with their AD account?  Is this automatic? Thanks, A.G.

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• opsgenie

We have a few Uniinteruptable Power sources (UPSs) that will often switch to battery power. This is expected, but when this happens we receive an email from the UPS supplier to say that this has happ...

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• cloud
• opsgenie

Summary You may run into an issue where you are unable to Create, Acknowledge, Close, or Add a Note to an Alert manually and receive an error of "Incoming data does not match any actions." Basicall...

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• opsgenie

I have a webhook connection between Sumo and Opsgenie. Alerts are working fine, my only concern is that for some reason it seems to skip the Notification policy that's set up.  I was testing ...

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• cloud
• opsgenie

Local Numbers for Global Reach Opsgenie supports incoming call integrations for businesses globally. Non-U.S. businesses can provide local numbers for their customers. Check the supported count...

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• opsgenie

In the Opsgenie ecosystem, the Alias field plays a pivotal role. It is instrumental in deduplicating alerts and managing actions like acknowledging, closing, and adding notes to existing alerts. Howe...

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• opsgenie

In the realm of Opsgenie, the Alert Activity Log serves as a comprehensive record, detailing every event associated with a specific alert. This log is instrumental in tracing the alert's journey, fro...

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• opsgenie

Opsgenie offers a powerful suite of integrations to ensure that your team is always in sync, especially during critical incidents. One of the most popular integrations is with Slack, a leading team c...

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• opsgenie

Hi, we would like to migrate our opsgenie account = https://carhartt-b2c.app.opsgenie.com to another one = https://carhartt-wip.app.opsgenie.com/ while keeping all the settings and the subscription ...

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• cloud
• opsgenie

If all of your user licenses are being occupied and you try to add a new user or unsuspend a user, you will not be able to, as Opsgenie will not automatically increase the license count in your insta...

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• opsgenie

This article covers setting up an integration to create alerts for separate teams depending on the information received.  On the Standard and Enterprise plans, you can create a "Global" integr...

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• opsgenie

The incoming data received from an integrated tool can be very helpful for troubleshooting issues or structuring your alert fields properly.  From time to time, you may need to figure out why ...

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• opsgenie

Before a user can be deleted, they must be removed from all escalations, schedules, integrations, etc.  Users can be deleted from the Users list under Settings> Users.   If y...

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• opsgenie

This article will demonstrate how to remove a user from a schedule without messing up the final rotation.  Sometimes, when you remove a user from a schedule, the final rotation gets thrown out...

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• opsgenie

The alias field in Opsgenie is used to match actions on an integration to the correct alert.  Please note that these instructions only apply to the Standard and Enterprise plans. The Essential...

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• opsgenie

This article will show you how to install multiple, unique Opsgenie Edge Connector (OEC) services on a single host.   The main use case for this is using OEC across multiple integrations i...

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• opsgenie

Opsgenie allows you to trial any subscription level that we offer. These steps will show you how to change your plan.   While on a trial, you are able to test out any features that we offe...

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• opsgenie

This article shows how to route incoming phone calls to different schedules based on the time of day.   Here is an example of the call routing schedule based on time of day: T...

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• opsgenie

Is it possible to only notify team members on the first alert (or first couple of alerts) that are received by an OpsGenie integration within a given time period? For example, when we have a physical...

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• cloud
• opsgenie

Using the OpsGenie REST API, how can I get a list of alerts acknowledged by a user (regardless of whether or not they were first to acknowledge it)? Currently, the 'acknowledgedBy' query param field ...

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• api
• cloud
• opsgenie
• rest-api

Hello Team, Can we add Saudi-Arabia under the list of Supported countries for the phone numbers in Opsgenie? One of our customers want to associate a number from Saudi Arabia and they couldn't...

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• cloud
• opsgenie