Opsgenie

Hi. We setup notification from Amazon SNS to https endpoint in Opsgenie. Alert contains a specific hostname like host-001-host.name. Please advise how we can setup aliases for auto-closing alerts aft...

• opsgenie
• amazon
• configuration
• integration

We have been using OpsGenie now for about a month and it works great. I have had all of our on-call engineers install the mobile app on their devices, but it looks like there is an option in the clou...

• mobile
• opsgenie

Hi, Can I manage Team Action Policies with API? This feature is much need for Infra as code approach we follow to configure Opsgenie. I could see Policy only to configure Alerts and Notifications i...

• opsgenie

With Opsgenie's Incoming Call routing system, is the number provided reachable globally? Can someone from Saudi Arabia call the US-based Opsgenie Incoming Call number? 

• opsgenie

I'm using the Solarwinds integration, but alerts are defaulting to P3 since severity in solarwinds does not match priority in Opsgenie.  The Mapped priority Value documentation is a little vague...

• opsgenie

OpsGenie offers several Azure integrations, but Support have confirmed there is not one fro Azuer DevOps. Has anyone in the community tried this? https://status.dev.azure.com/

• azure-devops
• opsgenie

I would like to be able to trigger alerts when a new item is posted in an RSS feed

• opsgenie
• rss

Our company heavily uses Jira and Confluence, and now we're evaluating OpsGenie. Managing all our users in one place is a crucial requirement in all this. We already have an organization and site t...

• opsgenie

Hello,       I am working on setting up a team action to send MMS notifications using Twilio.  I have configured the action channel for the Twilio REST endpoint, and have configu...

• opsgenie
• rest

I want to make sure that positive control is maintained on alerts after acknowledgement.  Too many times I'm unable to tell if a play has been executed against an alert or it's the case that the...

• opsgenie

What permissions / role do I need to perform global edits?  My account has Admin role attached, but I can't edit another user's full name.  I've also tried being an owner, but no luck.&nbsp...

• opsgenie

I have recently integrated opsgenie to Jira integration to get the tickets for alerts in opsgenie. But the issue is there is a lot of noise since there are same alerts again and again and similarly t...

• duplicate
• jira
• opsgenie

When we originally tried out OpsGenie a few months ago there was an icon in the lower right part of the screen that allows us to open a chat window with support. We just got our license and I've been...

• chat
• opsgenie

Hey, I have configured the JIRA and Opsgenie integration. But when it tries to create an issue it returns a 400 from JIRA, any ideas? Could not send [createIssue] action to JiraServiceDesk [JiraServ...

• integration
• jira
• jira-service-desk
• opsgenie

Hi,    Is there any solution to make Opsgenie send a full report about On-call statistics?  I have managed to send the sum of the reported hours, but we need a detailed report for p...

• opsgenie

For sending custom fields to JIRA we need to use OEC, I don't want to use OEC. So I want to create a JIRA ticket from my logging platform Azure (which is sending alert to Opsgenie)but at the same ti...

• opsgenie

I have the Opsgenie to Jira Service Desk integration configured and working to where when an alert is created in Opsgenie, it will create a ticket in JSD.   The last piece of this I need to wo...

• jira-service-desk-cloud
• opsgenie

Is it possible in Opsgenie to make global notification rules? That is to force workflow for every user (first sms, few minutes after voice call etc.)

• opsgenie

Hi ,  I have Zendesk integrated with OpsGenie. When a critical issue is created in Zendesk, Alert is been triggered. This works like a charm .  What I want to do is, when L1 agent trigger...

• opsgenie

This may be a simple answer but every time I try to make a API alert call i get the following error(below). Im pretty sure the JSON syntax is correct as I run it on JSONLint.com and see no errors &n...

• opsgenie

Using powershell to create an alert in OpsGenie via the API, and I keep getting "The remote server returned an error: (422) Unprocessable Entity" This only happens when I attempt to use the tags o...

• opsgenie

We have numerous teams that are set up in OpsGenie, but have a use case for severe issues where we'd like to create a single alert and notify ALL those teams at once based on their on-call schedule. ...

• opsgenie

I've completed some of the integrations, OpsGenie(OG) and Jira Service Desk(JSD). When ACKing a ticket from OG the result is shown on JSD, SLA(Time to first response) is updated and comments are show...

• opsgenie

We would like Opsgenie to create Jira Issues.  However, in our Jira configuration we use the term 'project' to be synonymous to 'team'.  So each team has a Jira 'project'.  Our On Call...

• opsgenie

Is it possible to configure a schedule (rotation) that does not overlap with another schedule in terms of who is on-call? What we're trying to achieve is a schedule (rotation) for help-desk duties ...

• opsgenie