Opsgenie

After we have installed the SCOM Intergration on SCOM environments and running the opsgenie.ps1 (adjusted with appropiate api key) on scom environment, none of teh alerts are sent to opsgenie. What n...

• cloud
• opsgenie

When attempting to put someone else on-call i get the error: "You are authorized to add override only for yourself" I have google searched and found that this may be due to my role being restricted...

• opsgenie

Can someone help?  The error is 7 pages and I've not been able to get it to stick and stay in this post. Here is a short start of the error. I can send the rest of the error message via email if...

• cloud
• opsgenie

Freshservice will no longer work with API V1 after Nov 30th, 2022. The documentation on integration with Opsgenie only explains the set up with V1. Is there any new documentation or could someone exp...

• cloud
• opsgenie

This there the option to: When a COMMENT is added in OpsGenie - Add that COMMENT to Jira. 

• cloud
• opsgenie

Ability to determine time spent by users individually on an incident when it escalates between different teams Ability to classify incidents and number of hours spent on-call on particular category ...

• cloud
• opsgenie

Hi there, Just working through Opsgenie to get a better understanding of it and am stuck with Incident Rules. I have alerts coming through for the Billing Service when I create an issue in JSM, wor...

• incident
• opsgenie

I'm trying to update the description of an OpsGenie alert that exists but i don't see any Java API methods that allow me to do so. Was wondering if the functionality just doesn't exist or if i'm miss...

• cloud
• opsgenie

Hi, We are going to merge our Opsginie with JSM and wondering if/how the phone Integration rules are moved to JSM? Thanks

• cloud
• jira-service-management
• opsgenie

Hi, my questions are around the timezones: 1. I am in PST, but when I look for this option in either my Profile or while I am trying to set up on-call schedules with this timezone, I cannot seem to ...

• cloud
• opsgenie

In Opsgenie on a latest updated iOS iPhone, when I go to Profile -> Sounds and try to select a sound other than iOS Default Ringtone it will not play the select sound. Even if I go back into this ...

• cloud
• opsgenie

I am trying to collect historical data about shift schedules and I collect that data using the schedule timeline API call: https://docs.opsgenie.com/docs/schedule-api#get-schedule-timeline &nbs...

• cloud
• opsgenie

Hello again! I had great success with my first question about setting up Opsgenie/Postman for maintenances and ran into another issue I need help with. Beginner with postman so I'm learning, and thi...

• cloud
• opsgenie

Hi Team, I want to extract alerts data on weekly basis is it possible through scripting or any other method to automate get this data automatically on every Monday.

• cloud
• opsgenie

The event creation part is done but the Service Desk asked me if it is possible to automatically send an event to an specific Queue on Jira.   Example - right now the events from opsgenie go t...

• cloud
• opsgenie

According to https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-salesforce-service-cloud/, an alert can be created in OpsGenie from Salesforce. With our current Zendesk int...

• cloud
• opsgenie
• salesforce

Hey folks, I am migrating New Relic Notification Channels to Workflows and I have a webhook payload for OpsGenie V2 API KEY integration.  Most of the values are coming through but the hard-cod...

• cloud
• opsgenie

Hi Atlassian Community My teams have been using Opsgenie Enterprise for 4+ years, and we have recently implemented Jira Service Management Premium.  We use JSM for Change Control, Some RQs, and...

• cloud
• jira-service-management
• opsgenie

I was wondering if I can use the robotic phone and SMS notifications to manually call a on-call resource with a custom message for example: Incident gets created and a NOC admin can put in a text ...

• cloud
• opsgenie

Hi I am trying to publish opsgenie postmortem reports to confluence.    I followed the steps in the documentation, however, when I click Export to confluence, the spaces or parent pages ...

• cloud
• opsgenie

How can do I push an alert to OpsGenie when a Jira ticket is created? I'm a new user to both.

• cloud
• jira
• opsgenie

Can someone help my fully understand how to create a Jira ticket when an alert meets certain criteria in OpsGenie? I'm a new user to both.

• cloud
• issue-create
• opsgenie

Hi there, We have a Request form that is being used as part of a JSM Portal Configuration. When an issue is logged via the portal, an alert is created in Opsgenie. We have configured the integration...

• cloud
• opsgenie

Hi,  Where do I find the schema for the API payload ? I see there is a table with mandatory field and optional one, but is there a schema which defines this ?    I want to automat...

• cloud
• opsgenie

Hi, I have a scenario whereby I only wish to add a team as a responder on an alert when I get multiple occurrences of that alert.  I'm aware of being able to delay notifications based upon de-de...

• opsgenie