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Opsgenie
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I would like to set the Executive Summary in a Post Mortem via the API. I am using Python. There is an API function for it, but unfortunately there is no curl example. Usually with a curl example I c...
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Hello Can you please tell me if there is a link between JSM Incident issue type and opsgenie Incident. Thanks Abe
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Hello All If all I have to do is respond to customer tickets from the alerts I get in opsgenie. What will be the reason to create Incidents in opsgenie? Thanks Abe
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How can I send a separate alert to each member of a team? I don't want one of them acknowledging it and it to stop alerting the other team members. Or one of them to close it and it stop alerting the...
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Hi All When I create a ticket in customer portal with request type underlying issue type as Incident, and in Jira I assign the ticket to a agent with opsgenie account, agent will get an aler...
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Hi, I am brand new to Jira and the community. I have recently installed the standard cloud version of Service Management in the hope of setting up an IT Service Management project. This is the only ...
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Are Stakeholder Users able to receive phone calls from Opsgenie? Or do they have to be a responder to receive phone calls. On the documentation it says the only difference is the responders receive a...
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How to retrieve an integration that has been deleted from ops-genie integrations. Do we have a way to retrieve the integration?
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Hello, How can i download a report from where I can determinate with ease which agent worked how many hours and when as long as i created a team schedule with 3x agents for e.g. Right Now I am usin...
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I am trying to trigger an opsgenie alert when a Sentry Error Threshold alert happens. I cannot see this in the options in the Sentry Alert configuration to send to OpsGenie Any pointers much apprec...
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I would like to add other responders when the priority of the alert change to higher.
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I would like to find the post-mortem associated with an incident via the API, but I cannot find the post-mortem reference in the the Incident itself. There is an incident in the post-mortem API, b...
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Hi! Our current flow for some of our AWS alerts is Eventbridge Rule -> SNS -> OpsGenie. Through AWS EventBridge Rule, we can only access the 'Message' field in SNS. When we populate th...
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I am looking to make the IT rota public, hence looking to integrate the rota with share point which can be made public inside the org. Has someone done this, and can you please share how you did it ?
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Hi, could someone please describe how the overage pricing for API requests works? For example the Essentials plan offers 1000x number of users API requests. If we exceeded this limit will...
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Hi! I'm having an issue with Opsgenie on Android. When an incident happens and an alert is created, my phone starts ringing. This is expected. However, if I acknowledge the alert in the web interf...
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Dear OpsGenie community, We would like to ask if it is possible to record calls that are coming in via the ‘call integration'? We’ve looked through the documentation, but were only able to find text...
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Dear OpsGenie community, We would like to ask if it is possible to enable the dial menu for specific users in the “incoming call” integration? People outside of the company that call the number shou...
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Hi, We have tried the ICC feature in Opsgenie and it works pretty good. We are now looking into saving the video recording for post-morten analyses. Does Opsgenie offer the option ...
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Hi, we are creating an Alert in Opsgenie via Alert API, to set the Priority of the Alert correctly you have to Provide P1-5, but we cannot do that. So i've seen on any other Integrations is...
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I'm having trouble filtering alerts that use the Slack integration. In this case I would only like alerts containing "This is a test" in their description field to use a Slack integration. Below is t...
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We have a number of alerts which take a long time to resolve, and during the time the alerts are open we receive a duplicate alert every 4 hours for the same issue which are deduplicated in OpsGenie....
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Hi, I am trying to set our organisation up to send HTTP Requests to our OpsGenie. I have created API Keys and did set things up in Porstman to test this out. Where can I find the base URL to call o...
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Urgent Many of our colleagues are having issues in accessing Opsgenie and we are getting a weird error messages from Opsgenie
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We are trying to automate our incident response and incident capture work flow. Is it possible to do the following ? 1) Create an Incident in Jira Service Management when an alert is created in ...
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