How can I send alerts from Datadog to a "Service" in Opsgenie?

Question

I see that the integration by default makes it easy to send alerts to teams in Opsgenie. I think that's not entirely correct since Opsgenie has the concept of a Service.

It's much cleaner to send a service monitor from Datadog to a service in Opsgenie which is covered by a team. Teams can in that way cover multiple services and move these around and this way it should also be easier to attribute alerts to a service.

Setting this up is not immediately obvious. Does somebody has a good guide for how to do this? I think it involves some setting or API key but the documentation on both sides is lacking.

Nick Haller · Answer

It's not to say that you should not / cannot user Services and Incidents - but again - realistically these should be treated as serious service disruptions and outages. So creating an incident for ALL Datadog alerts does not make much sense to me.

Alper Cugun · Answer

OK. But if we handle all of this with alerts then we're effectively not using the Services part in Opsgenie?

Nick Haller · Answer

Yes, that should be possible - but I don't necessarily think it's needed.

Creating an incident for all of these types of Datadog alerts is somewhat of an overkill in my opinion. This can realistically be accomplished just using Opsgenie alerts - unless you have a use case to create an incident for all of these?