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Community resources
Community resources
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Opsgenie
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My team often forgets to close incidents and we often aren't disciplined about doing postmortems. Is there a solution to be really annoying and try to enforce these behaviors? For example, slack re...
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OpsGenie appears to automatically associate ALL alerts with whatever incident happens to be open at the time for the service. What causes that and how do I turn it off? Obviously it should b...
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We are using v2 of the OpsGenie integration with MS Teams. Will this integration be affected by the announcement?
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Hi everyone, I am trying to figure out why I cannot create issues in JSM Cloud from Opsgenie by using the JSM Cloud integration. Incoming integration rules are successful (creating alerts fr...
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We are using an email integration in Opsgenie to automatically generate tickets in JSM from email. The emails being sent include attachments and they are being put on the Opsgenie alert. However, whe...
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I am trying to create a personal notification rule using the Responders field. What I would like to do is have alerts that are directed to my team be routed one way and alerts that are directly ...
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When a critical incident is raised through our support portal, it takes exactly 10 min, no less, to get the notifications on my phone. Can this be optimized or changed to be faster?
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Hiya, I am sending Jira Cloud issues to Opsgenie as alerts and would like to translate the priority of the Jira issue into its' Opsgenie equivalent. To do so, I have tried using a global policy that...
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We have a usecase to group similar alerts getting triggered from AppD. Is there a way to group similar alerts? So that our Oncall will not receive any notifications for same alert for every 10 mins.
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I am struggling with the JQL / Alert Query results - it seems that wildcard searches are only working from the start of the field. I cannot seem to get a match, for instance, for all open alert...
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I am currently using the "Responder alert" functionality in JSM, which sets the appropriate responder based on the affected service, and sends that information to Opsgenie. I need to set some a...
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I have an iPhone and an iPad. Both devices have OpsGenie installed, under profile settings within the mobile applications section I see both. However, OpsGenie will only push the first device in the ...
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I've set up the integration with StruxureWare (APC) and successfully tested the configuration. I get an alert inside OpsGenie and it will increase each time I run the test from StruxureWare. My issue...
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In Opsgenie, When I want to locate a Team, I see that the search works only based on the Team name but not based on Description of the Team. A team may name them as xyz but it was know for sup...
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Does subscribing a team to a service get the team the same alert as a responder team? Also is there an undo? Can a team unsubscribe? It seems like that should be available, but I can find a way to...
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Hi Everyone, We are doing a POC to use Opsgenie as our Oncall alerting system. In this POC, one of the usecase is to migrate Pagerduy teams, user and their schedules. So that everyone doesn't have t...
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Hello, I have been requested to create a Dashboard that displays the status of our Key infrastructure objects. I am trying to utilize the Opsgenie REST API to obtain a list of open alerts within a s...
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We have set up an integration that will create a JSM incident from an on-premise monitoring tool via OpsGenie. Once an incident is closed in JSM, I would like to write the JSM issue key in to t...
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I'm running an Opsgenie integration with a JIRA service project, but the Outgoing Automation rule that sends updates back to JIRA ("If alert is closed in Opsgenie, set request status to Done in Jira ...
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How do I list the integrations with keys and other details? I have a bunch of integrations and have been searching for a key but unable to find it. The search doesn't have filters that fits my need. ...
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Hello, I'm not sure if this is the correct venue for this however, I'm posting it regardless in the hopes that someone from the atlassian team could actually process it. I would like to hav...
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I am setting up IR for my company and want to use OpsGenie to generate a phone alert when someone is added as an individual responder or stakeholder. The whole point is to wake them up or get t...
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I've setup our Zendesk to create an Incident and Alert in Opsgenie from a new Ticket in Zendesk however I cannot see how I can get any new comments from the Zendesk ticket to flow into the Opsgenie I...
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I have two email addresses in my OpsG profile. One is my normal email address, one is a Slack email integration address. This address is ONLY selected for `Schedule Start` and nothing els...
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I have a vanilla Jira Service Management free plan. We do not use Opsgenie, have no need for it and don't want it. How do I get rid of it, or at least stop the auto-generated emails from ...
Atlassian Community Events
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| November 18, 2024 2:10 PM PST | ||
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| August 30, 2024 10:17 AM PDT | ||
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| August 23, 2024 8:06 AM PDT |