Jira

We have a service desk setup but none of the service desk team members can see requests in the service desk view only the project view.  They are members of the service-desk-agents group we have...

• Question
• cloud
• jira
• jira-cloud

Is the following achievable in JIRA? (1) enable a specific project to ingest email requests from a specific email address (i.e., helpdesk@fox.com) and convert them into tickets (2) once a request i...

• Question
• cloud
• jira
• jira-cloud

Is there a way to ensure that comments/updates are added to existing issues versus having a new issue created every time a comment is made? The handler that I have selected is "Create a new issue or ...

• Question
• cloud
• jira
• jira-cloud

Hello, The Table Grid Editor seems like a very good plugin for collecting data into table format within JIRA issue.  However, the documentation never mentioned how I can view/retrieve both JIRA...

• Question
• jira
• jira-administration

My timesheet gadget on my dashboard has been reporting "There are no time tracking records for the period" for the past few days.  This is not accurate.  I can see my time logged against in...

• Question
• cloud
• gadget
• jira
• jira-cloud
• tempo-timesheets

This seems like something I should be able to supplement within the configuration of Script Runner's clone issue template.  I'm sure if I had the correct code to execute as an additional issue f...

• Question
• adaptavist
• jira
• jira-administration
• scriptrunner

Is there a JIRA report query that can get us this JIRA issue information: JIRA issue creation date JIRA issue first update after creation JIRA issue last updated/closed JIRA 5.2.4.1   &nbs...

• Question
• jira
• jira-administration

Goal: We want to make it easy for the JIRA users to create sub-tasks; A lot of the information from the parent task needs to be duplicated into the sub-task; We have created self-transitions in s...

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• jira

Can I install two certificates on JIRA for two different domains on a single instance?

• Question
• jira
• jira-administration

Is this a permission issue? When she tries to search for other users nothing comes up in the list (in basic search)

• Question
• jira
• jira-administration

For some projects the complete Export function for issues and also on the single issue view should be disabled in order to prevent user generating exports. Using Xporter you can control this with per...

• Question
• jira
• xporter

If I upgrade my existing installation to 6.4, the new priorities will not become available. Did I understand this correctly? Thanks, Alejandro Zucca QA Analyst

• Question
• jira
• jira-administration

We are in a situation where not every project wants to see same screen layouts, fields, and issue types. We would like to have an option to add more button like "Create issue" or ability to customize...

• Question
• jira
• jira-administration

Is this add on not supported for on-demand instances of JIRA?  I can't find it in the marketplace, when I search for "Component Watcher" I get no results.

• Question
• addon-com.burningcode.jira.plugin.jiracomponentwatcher
• cloud
• jira
• jira-cloud

If I never upgrade, do I have to renew my plugin licenses every year?

• Question
• app
• jira
• jira-administration
• licence

I have a user who has both the Assignable User and Assign Users permissions through a permission scheme. Yet when he tries to assign an issue to another user, the "You can not change assignee due to ...

• Question
• cloud
• jira
• jira-cloud

Can you provide the ECCN for Jira?

• Question
• jira

I am having trouble with Smart Commits for Stash with 2 users.  I have several users that are successful using the feature but there are 2 user that are consistently getting the following accord...

• Question
• addon-com.lb.software.stash.smart.commit.lb-software-stash-smart-commit
• jira
• jira-administration

A bit of background: I just started as a product manager at a tech company that designs HW and the SW that operates our devices. Our devices are installed in the field, and communicate with the ser...

• Question
• jira
• jira-administration

...ow, the error is: connection.connect err { [Error: connect ECONNREFUSED] code: 'ECONNREFUSED', errno: 'ECONNREFUSED', syscall: 'connect', fatal: true }   I have tested that the databases can b...

• Question
• cloud
• jira
• jira-cloud

Hi All We are having some problems with reopened JIRAs from QA. We are introducing reviews within the team but there are still sometimes reopened JIRA due to misunderstandings. These reope...

• Question
• jira
• jira-administration
• reopen
• workflow

Hi, In JIRA 6.2.5 is there any way to restrict the available assignees for a specific group of users? We have a project that is accessible by multiple customers and want to allow customers to assign...

• Question
• jira
• jira-administration

Hi there, I would like to write JIRA quesry that extracts list of ticketa that are commented by their assignees less than a working day before: Thinking this, but seem to be wrong, can somebod...

• Question
• jira
• jira-administration

Hello there, I am trying to use JRJC with JIRA version 4.4.5. But it seems the jrjc versions from 2.0.0-m4 to 3.0.0 cannot really work with given REST API. The problem is it send...

• Question
• jrjc

Hi, I'm trying to figured out how I force comments during transition. I already enabled the "JIRA Misc Workflow Extensions" add on. Then I set a new validator (Comment Required Validator ), but now ...

• Question
• cloud
• jira
• jira-cloud