So I have created a new "People" field to my ticket templates. I noticed that I can add a person to this field when creating a ticket but cannot add someone to it once the ticket has been created. I'...
I'm trying to figure out how to replicate the functionality that we see when we place our cursor over the dots on a card and the alt text shows us "x days in column". I'm guessing there is some sort ...
Hello, I'm new to the JIRA platform and REST API, so I may be looking in the wrong place here... We have integrated using smart commits and I'm wondering if there's a way to get the details und...
We would like to avoid "Task Editing Mode" and directly edit fields in the Big Picture Gantt view.
We have issues reported by users/customers and I'd like to include them in the email update process as we work on a given ticket. I'd like to make this association for specific tickets and specific e...
i have a very odd issue that i cant seem to figure out, pardon the brevity. i have a service desk called "RLV", tickets need approval by another administrator (Andy). heres how it plays out....
Hello, I am trying to create a escalation script that will calculate the number of days an issue has been in the current status based on the last updated date. I am having problems with a) Getting t...
HI, I am new, and first let me say I totally recognize that I am cheating and taking the quick way to solve my problem. i have a JIRA project, and I want to set up my "form" when my team clic...
Is it possible to use the same component across multiple projects? Management has questioned: Can you confirm that we (1) cannot, or (2) should not have the same component for 2 different JIRA Proj...
The way we are organized right now WE have a lot of stories that complete when we have created the request for another team to do something. SLA may vary. We are converting over to JIRA f...
I created a dashboard and added multiple gadgets. The underlying filters have been shared and the dashboard has been shared. Users can view the dashboard page, but the gadgets all show errors instead...
Hi, I want to create a queue in my service desk. I don't know how can i see just the closed cases. First i press new queue and then i wirte Closed in the Name then i don't know what...
I am trying to use the advanced filter to filter my defects but I am not able to select few customized field as its showing red exclamation mark that All Issue Click on More on the right pane...
Hi, There are a number of KB articles on migrating users between directories, however I am not finding an article for the 2 different scenarios I am interested in. For both scenarios below, Co...
I am trying to use the advanced filter to filter my defects but I am not able to select few customized field as its showing red exclamation mark that All Issue Click on More on the right pane...
...elow constructor. Example: FirstClass firstClass; @Inject public SecondClass(FirstClass firstClass){ this.firstClass = firstClass; } Everything works. But… If I try also parallel inject f...
I am attempting to implement a set of permissions and issue security schemes to only allow "External Users" to see tickets. When I log in as an external user, I can only open the ticket with the "ext...
how to convert an existing jira cloud business kanban project to a next gen kanban project in jira cloud
Hi to all, we have update JIRA to 7.13 (SERVER) version two week ago....but Activity Stream gadget dosn't work from one week ago. Please, is there anyone could help us ?
I have two kanban boards I am a part of: a service desk board and a product development board. I clone a ticket from the service desk board, link it to the original ticket, then move ...
I just created our first project using next-gen. The project created is a Kanban project. Is there any way to customize the roadmap view to display information below the epic name? So basically...
In our system, "Product Division" custom field is set with multiple values. project = PSRC AND issuetype = Incident AND "Product Division" = "Services & Digital" is returning results as ex...
Hello team why i should take care by giving the manage filter subscription global persmession to users ? I read that but i do not really understand why ????? I need help please . ...
When creating a new PR in GitHub, the default title is the branch name but without hyphens and all in lowercase. This means that Jira can't detect the issue key in the title, but according to do...
Set up an internal project in jira cloud - business . Want to add a BLOCKED column between IN PROGRESS and DONE that can be transitioned to and from IN PROGRESS or moved to DONE
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