Jira

With the traditional service delivery model, we only monitor agent calls, but the modern service delivery model focuses on fast support for employees with automation and increasing productivity withi...

• Question
• cloud
• customer
• jira-cloud
• jira-service-desk
• request

What permission does a user need to be able to import issues?

• Question
• cloud
• jira-software
• jira-software-cloud

We have tickets which often start in one queue and then move to different queues before either getting resolved or ending up in a product "backlog". How do you effectively track time it took for the ...

• Question
• cloud
• jira-software
• jira-software-cloud

Kindly want to integrate my application with jira using oauth 1.0. After I get the access token I get redirected to "https://lobalmax.atlassian.net/plugins/servlet/oauth/authorize" I would like to kn...

• Question
• atl-dev
• cloud
• jira-software
• jira-software-cloud

Hello, I am using both Jira & Freshdesk and I am having this issue:  When I have a ticket in Freshdesk and I want this ticket to be created in Jira via the Freshdesk page and the ticket is...

• Question
• cloud
• freshdesk
• jira
• jira-cloud

Hello JIRA,   Where can I configure our account settings so that when issues are updated in any way (via status changes or comments are left), the changes are updated through our Freshdesk int...

• Question
• cloud
• jira-software
• jira-software-cloud

Hello, Working as a novice scrum master in a growing digital agency. Two of our clients have requested to access our Jira software to view project status. Together with my teams we discussed that th...

• Question
• cloud
• jira-software
• jira-software-cloud

Which is resulting in downstream errors for our custom issue collectors.  Names are allowed to be selected but the Update button generates errors in the console: Uncaught TypeError: Cannot read...

• Question
• jira
• jira-server
• server

Hello, we have the three workflow steps for finished tickets. Completed (developed and successful tested tickets) Ready4release Done (released tickets) The workflow steps Completed and Ready4r...

• Question
• cloud
• jira-cloud
• jira-core
• jira-core-cloud

Hi,  I'm executing the follow jql: project = SIS AND "Customer Request Type" not in ("Auditoría o Vulnerabilidad (SIS)", "Extracción ficheros Anadat (SIS)") AND issuetype != Tarea AND status c...

• Question
• jira
• jira-server
• server

Hi all.  I'm designing a dashboard for one of our project teams and I have this query written:   PROJECT = DX AND status != closed AND status != done AND status != removed AND status != "...

• Question
• cloud
• jira-software
• jira-software-cloud

I'm following the instructions listed in the Documentation for "Explore a sample project" but I don't see an option to Create sample data. Did the UI Change? Am I looking at an older documentation? ....

• Question
• cloud
• jira-cloud
• jira-software
• jira-software-cloud

Hello, I am wondering if there is a simple way to get user information when creating a fragment on section system.user.hover.link. My goal is to create a simple link to open a Teams chat with a lin...

• Question
• jira-software
• jira-software-server
• scriptrunner
• server
• web-fragment

Hi Experts,   I would like to change my current next-gen projectboard from SCRUM to KANBAN, because we don't like working in sprints and the overview from KANBAN suits us better. Is there an o...

• Question
• atl-orange
• cloud
• jira
• jira-software
• jira-software-cloud

I'm following the instructions listed in the Documentation for "Explore a sample project" but I don't see an option to Create sample data. Did the UI Change? Am I looking at an older documentation? ...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

Hi Team,   We have the following request: There is a radio button custom filed with 4 options. There is a text field bellow it that should be populated with an example text according to what ...

• Question
• jira-software
• jira-software-server
• server

Hello! I'm doing some research for a project about increasing efficiency in my company's ticket(request) processing by AI/machine learning. I searched the Jira documentation but could not find any m...

• Question
• artificial-intelligence
• cloud
• documentation
• jira-service-management
• request

Hello, Am starting to use the teams feature.. so created a team A which regroups few coworkers collaborating on a project. I wanted to creat a filter including issues the team A is working on (in o...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi,  I have following Lozenges values to single selection custom field.  <Span Class='aui-lozenge aui-lozenge-success'>On Track</Span> <Span Class='aui-lozenge aui-lozeng...

• Question
• jira-software
• jira-software-server
• server

Hello, I've included a user inside the "Customer" section so that they can login and open tickets. However, the user cannot login and even after I deleted the same user and reinserted into the same ...

• Question
• cloud
• jira-service-desk
• jira-software
• jira-software-cloud

Hey folks!  So, I'm interested in any article, opinion, or recommendation of what a properly defined Jira Initiative looks like.  Obviously one that ties the Upper Roadmap together with low...

• Question
• advanced-roadmaps

Smart Commit transitions appear to require a Workflow with transition names. But the Simplified Workflow does not have named transitions. Regardless, the intent of something like JRA-123 #close is pr...

• Question
• cloud
• jira-software
• jira-software-cloud

When setting up task and assigning LOE, I want to check each participant to make sure we have not gone over/under capacity for that person. Where can i see how much LOE has been assigned before I sta...

• Question
• cloud
• jira-core
• jira-core-cloud

I want to write a query to search my project for a specific issue with any status within the last six months. The issue will have an Epic Link and a specific word contained in the description to furt...

• Question
• atl-orange
• cloud
• jira
• jira-cloud

Hi everyone, I started out building Jira plugins with the Atlassian SDK. If I want to create a new project in my local Jira, to test the plugin, but I only have the "Business Project" options and t...

• Question
• atlassian-sdk
• jira
• jira-development