Jira

So I have goals for Time to Resolution and Time to First Response set in place so that the goals for the ticket are set based on organisation field being within a set and priority is set to Low, Medi...

• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Presente cambio de mi correo corporativo, ya no tengo acceso al anterior, pero sigo teniendo acceso al Jira con dicho correo, con ese tengo dos proyectos importantes en Jira. Intente cambiar el corre...

• Question
• cloud
• jira-software
• jira-software-cloud

My organization is migrating from Jira server with the Xray add-on to Jira cloud with Xray. In doing so, we are losing the ability to use certain Xray functions on the cloud so we are having to rewri...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi ya'll, I want my swim lane to be based on assignee[Person #] and for each assignee to have all the tiles(issues) where they are the assignee and a copy of the tiles (issues) where they are the se...

• Question
• cloud
• jira-software
• jira-software-cloud
• jql

We have verified that the incoming mail handlers are receiving emails.  When our mail server (using OAuth) tries to pick up the email from the handlers, it does not create tickets.  There i...

• Question
• cloud
• jira-software
• jira-software-cloud

I find Screens one of the worse illogical topics in Jira. Granted you have Submit, View and Edit screen. This is logic because you need one screen to Submit, one screen to View and one screen for Edi...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi my friend,  I am solving quite easy, but quite tricky business requirement.  "If user XYZ does not do any activity for X minutes, fire an action". As I dont have any rich filters a...

• Question
• adaptavist
• jira-core
• jira-core-server
• scriptrunner
• server

I'm trying to create a view that is a list of Epics grouped by the sprint ID of any 1 or more of their children (sorry I don't know how to correctly describe it).    The view I want is as ...

• Question
• jira
• jira-server
• server

What is the best way to document technical writing tasks in JIRA? It's hard to get what I'm doing to match up with the sprint process. Adding subtasks holds up the sprints because I'm not always able...

• Question
• documentation
• jira-core

Hello, For my project I was able to create a Structure to show various boards or component stories in it.  But when I go to see the project structure again after I have reviewed another proj...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi! Is there a way to create a task in a Business Project that automatically creates a task in a Jira Software Project?   For ex. for the game we're creating have all our creative side planned...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

I need to add a default owner to be assigned to the field Test Owner for a given project. How can I do this ?

• Question
• jira-software
• jira-software-server
• server

Hello JIRA users around the World. I am starting the petition for Atlassian to roll back all recently introduced Team field related changes. Instead of making users' life easier, this so-called ...

• Question
• cloud
• jira-software
• jira-software-cloud

When using the Average Time in Status gadget in dashboards for a couple resolved issues, it appears the average is higher in the chart vs what I would expect when calculating using the transitions lo...

• Question
• cloud
• jira-software
• jira-software-cloud

I am using the API to transition an issue from one state to another. The problem I have is that there is a transition screen where I must enter a mandatory attachment, but I don't know how I could se...

• Question
• cloud
• jira-software
• jira-software-cloud

Due Date has always been optional on project, it was to allow users to update if request was long dated.  There is little to no automation on project, especially nothing is in place concerning a...

• Question
• jira
• jira-server
• server

I am trying to create a filter to view all Tickets where the issueLinkType is Empty and not having any luck. I know I can get a list of tickets with that value filled out using this: issuetype...

• Question
• jira
• jira-server
• server

I need to update a lot of member with their roles in a several Cost Tracker projects.  I looked for a costtracker API but I only found the URL to change the rate and not the role

• Question
• cloud
• jira-software
• jira-software-cloud

Hello. Since yesterday, I can't see my personal filters, and my configurated email for my incidents isn't work too, if I go to inbox from gmail, the requests are in, but my JIRA queue doesn't work. ...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

I have added a column that displays all issues linked to the current row by a link "Tests" using this formula. It is successfully printing the URLs of the linked issues separated by comma. ( i sued "...

• Question
• jira
• jira-server
• server

I need a Jira Expression that tells me how much time a user spent on specific grouping of statuses. i.e. If I want to get the time while in dev then I want the work hours spent between New and In Pro...

• Question
• cloud
• jira-software
• jira-software-cloud

I am having an issue with creating a survey when closing an EQP - Ticket. I followed the below instructions however, I do not see Project settings > Satisfaction settings. Turning CSAT surv...

• Question
• jira
• unknown-hosting-type

Hi all,  Out of curiosity, I've noticed that the "preview" button & markdown support is not always showing, for example, I can't see it under the description or comments but when use c...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

• Question
• jira-work-management

I use Jira in my job but recently, I was added to a Jira Service Management instance with my personal email. I then received a notification that I had been tagged in a ticket in this instance. The ti...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud