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we are unable to raise a request to you due to captcha issue

lalsubbarao chandra
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April 17, 2023

we are unable to raise a request to you due to captcha issue

1 answer

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Tansu Akdeniz
Community Champion
April 17, 2023

Hi @lalsubbarao chandra 

Welcome to the community.

As I understood, user can not login although captcha is filled correctly?

User should remove cookies in browser. 

Please take a look at User receives repeated CAPTCHA prompts on login to Jira server KB.

Also, take a look at the answer mentioned in this thread.

Temporarily, Jira admin can reset failed login count in user management section.