servicedesk email exchange

[Korash Hernandez]

I want to add a custom email address to receive requests but my Email uses exhange rather than popor imap and is not google or yahoo (it's Amazon WorkMail).

[Nic Brough -Adaptavist- · Accepted solution]

I'm afraid you'll need to find a way to make it IMAP or POP enabled. 

[Nic Brough -Adaptavist-]

Yes, I know.  It's a licensing thing - the ability to connect to exchange natively apparently costs more than most pay for JIRA in the first place.  I'd be looking to move to a provider who will give you proper email boxes. 

[Korash Hernandez]

This apparently means I'll be unable to integrate my own support email address with JIRA service desk and either point my customers at an email with a different domain from my own site or forward all email...which means I can't send automated responses to my end users...this is not a good experience.