The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

service desk customer notifications organization added

Jim AMCI email
Jim AMCI email
Contributor
December 7, 2016

Is it possible, by some text editing on the Organization Added rule for the Customer Notifications settings to make it so that for some organizations, all customers are notified when a member of their group adds a new request, while for other organizations, this new request notification is turned off?  I have more than one organization of customers on a service desk, and they want different things.  TIA.

Regards,

Jim

Watch
Like Be the first to like this
493 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Jack Brickey
Jack Brickey
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
December 7, 2016

Jim,

today the customer notifications "organization added" rule is per project. You may wish to add a suggestion w/ Atlassian.

Reply
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security