"User Does Not Exist" When Doing Bulk Import

[Phillip Keith]

Importing from Excel file. Getting errors "user does not exist" in the Assignee and Reporter field. The user names do exist in the project.

[Robert Wen_Cprime_]

Hello @Phillip Keith ! Welcome to the Atlassian Community!

Previous questions such as https://community.atlassian.com/t5/Jira-questions/How-to-set-the-Assignee-during-Import-Issues-from-CSV-now-that/qaq-p/851397 set Assignee and Reporter using either the username (everything before the email domain) or the email address.  I believe this was changed recently to their User ID.

You can get the complete list of users and their corresponding User IDs by selecting Export Users from Directory->Users on your site at the admin link (admin.atlassian.com).

[Phillip Keith]

Your help is appreciated! Using an email address is working for the Assignee field. But not for the Requestor field. Requestor field I can live without anyway.

Also not able to get Target Start/End dates to populate in the imported stories. Formats look OK. Will keep playing with that.