I import batches of issues frequently from CSV files. I always set the Assignee = the Atlassian user name. But this new change has just gotten in my way:
I can no longer see the user names on the Site Admin.
Does anyone know what I set the Assignee field equal to in the CSV? Is it the Full Name? If so, does it have to be in quotes?
Hello @Ericka Samuels,
I've actually just had the same question when importing issues from CSV files. We still can see usernames in the URL: let's say you're looking at your user profile, the URL should be https://yoursitename.atlassian.net/admin/users/view?username=Ericka.Samuels
I've just checked a user created today and he also has username = firstname.lastname, so I guess Atlassian gets the portion of their email address before the "@" character as their username.
Hope this helps,
It doesn't seem like this works any more. My user profile link looks like this: https://kanasoftware.jira.com/people/4ad10d7053b99a2a7cd299bb
(I manipulated the hex string for privacy).
For the heck of it, I tried putting in that hex string as my username in the import mapping, and that didn't work either.
Update: Nevermind, this works by mapping to the prefix of the email address of the user. It seemed to default to atlassian.net addresses, but if I import from the main menu, not a project, I have the option to specify my own suffix.
When I export our Jira users to CSV there is no username field. There are fields: id, full_name, and email. I have tried all three of these values and the mapping fails. I see no way to find user names which can be used in issue import.
For some of our accounts I'm capable to find the appropriate user ID for a CSV import by usage of the auto-complete of the JIRA issue search: Typing into the search field "Assignee =" then starting to type a well-know user name will show a drop-down with accounts. Clicking on the desired user will add a user ID into the search field. This user ID worked in many cases, but not all.
Finally JIRA support solved my issue: In JIRA Cloud I was capable to access "CSV Import" by the three dots menu at the "Advanced search for issues" page without the required admin privileges (looks like a bug). After I got the admin privileges for my project and used the correct import page (accessible via 'Jira Settings' / 'System' / 'External System Import') I was capable to import and assign issues by usage of the team member mail addresses.
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