Community resources
Community resources
Community resources
Jira
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We have a service desk which takes in issues that may be moved to another project after triage. I was curious how the graph will represent those moved issues in its metrics? Will it NOT r...
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New to JIRA - I'm trialling v7.05 (server version) and I'm unable to print issues cards by default (option isn't available). Not sure if it's related to what appears to be missing JIRA ...
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Hi there, We use JIRA v6.4.4 with JIRA Service Desk v2.5.9 and I have couple of issues/questions about usability: First: Client name in service desk does not appear after typing "[~" in com...
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I would like to preserve all the attachments, descriptions etc. during the re-imports. Can anybody advise on the best method for this?
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Hi, Many of our Issues are closed with no Time Spent being entered (making the Burndown chart look strange), so I'm wondering what I can do to 'help' team members enter this information. So I'm won...
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Hello, I tried upgrading my 7.0.9 installation to 7.0.10 some weeks ago but got into this problem: when starting up, after apparently upgrading without issues, the webpage just reads "Service not av...
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I have automations based on SLA's. so that every 4 business hours, if the ticket is waiting on a user response, it will add a comment reminding the user to respond. The problem is that request...
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Hi, Often teams work on multiple projects. How can we use JIRA 7 to have a team focused view that links to many different project/backlogs and fill a single sprint from these projects? W...
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When adding a link to an already created ticket, and at the same time leaving a comment with a tagged user, the tagged user does not receive an email notification that their name was mentioned. Is th...
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I would like to reopen issues in a project after they've been closed for more than 30 days. Please advise. Thanks!
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I am interested in your experience with functionality (what do you use it for, primarily?), ease of implementation/integration, cost. Which other CRMs did you evaluate/explore/have experience with a...
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Hi There, Setting up a new business and I want to track progress on Building certification jobs. Basic steps are: Client Enquiry Proposal Sent Acceptance Received Send Checklist Follow-...
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Is there a way to restrict which tickets can be viewed by each user. End-users = own tickets Acct Managers = all tickets for the acct SDM = all tickets for multiple JIRA SD projects i.e. SDM1 look...
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We are planning to buy a 10,000 user Tempo license for JIRA Software server for $12,000. What will be the yearly renewal fee?
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We are currently looking at JIRA SD for our company but could not find anything on the documentation on how to setup a dashboard that can show specific tickets (i.e. all unassigned or assigned to a s...
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I know how to do this for custom fields, but not for the global Labels field.
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For instance, we have multiple contractors working with us and we need a way to break down how many licenses are being used by each contracting company. I would think that there are a few diffe...
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We are using the buitl in Incoming mail ticket via email feature of JIRA. It creates ticket fine. when i update ticket# in subject line of email it updates the email body as comment in the ticket whi...
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Users are getting an error message - JIRA cannot execute the Rank Operation/ system must be reindexed. The borad has recently been configured to use the Rank Field. Users did not ...
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Hi, Our AD (company.tld) forest consists of several domains that all follow the same structures: company.tld #nl.company.tld ##groups ###jira-admins ####Member1 ####Member2 #us.company.tld ##...
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I have "JIRA Timesheet Reports and Gadgets" installed. I have attempted to install "Time Reports and Gadgets for JIRA Cloud" and it never appears in my Add-Ons list. I still only see "JIRA Timesheet ...
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When I view an issue directly (from a URL like https://mycompany.atlassian.net/browse/ISSUE-nnn), the Log Work button in the Tempo section is disabled. If I make a change to the issue, such as starti...
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Hi All, In JIRA under a project User stories and Defects will get the same sequence like Proj001, Proj002. Can we customize this sequence generation to have different sequence for User stories ...
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This is probably a stretch, technically I think we'd be talking about an export/import. Our company has two JIRA production environments for different business units. Would there be any way to...
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