Community resources
Community resources
Community resources
Jira
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Hello. We have JIRA 7.2.2 installed on our server and JIRA Service Desk 3.2.4 (Evalution version). I have created a few "Service desk" projects, about 10 customers and two agents. Now i wish...
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Hi, I do NOT want to autoschedule issues in BigGantt. Is there a way to switch this feature off ? Globally or even for each Gantt? Currently I can indicate manual scheduling within in a particular G...
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I am costing up the implementation of JIRA Service Desk to get approval from our board. I am slightly puzzled by the maintenance/support costs. The Atlassian Website shows me this; Maintenance Cost...
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Hi, I understand that there is no technical connection between a status and a resolution. But from a developer/user perspective, there usually is. For example, in our team the only valid combinatio...
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Buenos días, se pueden crear dos usuarios con un mismo correo? Al intentarlo, te sale advertencia, y no quiero seguir por si perjudico el que tiene originariamente el correo. gracias
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Hi! I have a question. My company has got a business account, and we want to connect the JIRA sofware with Gsuit via LDAP, but we don't know how. In this case, we need help! Thank you!
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Why the query: assignee was in membersof(<group>) is working when I am using it (as administrator), but I shared the query with other users, and there is an error: "A value provided by ...
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Hi, We're using JIRA Agile ONDemand. Many of our users are very busy and not inclined to traverse multiple tickets. I'd like to find a user friendly time entry service that will allow my ...
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When I try to add roles to user or groups the pull down for roles does not show the roles there is set up in the system
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In my JIRA Cloud instance, the JIRA Suite Utilities add-on is greyed-out. All modules show as disabled, and I cannot find any way to enable. My understanding is that this add-on comes/came pre-...
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I want to validate that the review created for the JIRA-issue is closed before it's possible to close the JIRA-issue. Is it possible to create a transition validator in JIRA that validates the statu...
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Hello together I am looking for a way how I can create a report that shows for the whole team the time to first response on a customer request. The goal is that we contact the customer within 4 hou...
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I am unable to authenticate Active Directory users in JIRA via Crowd SSO. Even though I'm entering a valid username and password, JIRA login wrongly reports "Sorry, your username and password ar...
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Hi, I have a customer asking if an issue type change can follow a status change Say when going from in-progress (issue type at the time 'task) to a status named 'sighting' is there an option ...
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We are logging actual time spent for each Story. When I click the story I can see under Time Tracking "Estimated" says not specified. I'd like to enter our original estimates here, and I ...
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When using JIRA Service Desk and Confluence together, what is the order of the search criteria for the knowledgebase? For example, is the order Page Title, Body, labels? What are the minimum number...
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Hi guys I need required attachment when issue.type is"XXXX" (created ticket) Help Please
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Is it possible to notify an email address when using the Automation feature in Jira Service desk, instead of an Alert user? I have a team email in place to notify when we loss connection with on...
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I have about 400 different filters i need to make. Currently the queries are all in an excel document and I am manually coping and pasting them in individually. Is there a better way to do this? Mayb...
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Currently when a subtask is converted to an issue, there is a history entry made indicating who the Parent issue was. I would like to make it more obvious by adding a "Linked Issue" like "clone...
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So I am looking for a way if it exists to use JIRA Service Desk as a semi-simple order request form. I have played with the JIRA Service Desk Extension add-on which offers almost what I'm looking fo...
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I added Resolution field in issue screen and since then whenever I make any update (update any attribute) to the issue, the story name shows scratched. How can I hide Resolution field from Iss...
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Currently we have Priority Names as Critical, Blocker etc. Is it OK to change to P1-Critical, P2-Blocker etc? Would this impact users' saved filters and reports that use the Priority field? Wha...
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I am trying to get history searches for due date field, which is a system field. I want to find issues which their due date was changed from empty to something, or from a date to another date. &nbs...
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| 57 | |
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| 4 hours ago | ||
| yesterday | ||
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| Wednesday | ||
| December 16, 2025 2:30 AM PST |