Community resources
Community resources
Jira
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This question is in reference to Atlassian Documentation: Managing versions is it possible to share versioning across multiple projects within Jira? eg. We may want to organize our wo...
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This question is in reference to Atlassian Documentation: Authenticate failed error when connecting to Exchange I'm trying to setup the incoming mail with imap but i'm running into issues. ima...
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How to copy the last comment date into a Custom DateTime Field ? Is this even possible ? This should trigger when ever a new comment added to an issue.
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We have a JIra 5.1 instance that is in production. Instead of upgrading this, we installed a JIRA 7.1.9 instance then imported the 5.1 data into it. The first time worked with no issues.&...
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hi. i asked for change the value in the need qa file, what is the need qa file meaning?
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I'm looking for a video that my development team could use to learn how to make issues and configure their work space while not showing any admin functions. Daniel
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Hi, I want to migrate from JIRA Cloud to a self-hosted JIRA. I've installed my JIRA and then when I tried to generate a backup from JIRA cloud, it consistently giving me this error: Woah! Some...
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This question is in reference to Atlassian Documentation: Customer Portal See subject
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I sit possible to default comments to internal tab instead of respond to customer
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Is it possible to install JIRA Misc Workflow Extensions on JIRA cloud ?
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Our project intake process requires users to create a project request (Issue Type). Once that request is approved we want to create a new Project for it. Is there is a way to create a new...
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This question is in reference to Atlassian Documentation: Configuring the customer portal How can i give a customer on a portal access to view tickets that we raise internally? We have a custo...
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I have a behavior that enters a bug template into the description field of the issue when it is of type "Bug". However, I want to avoid having people lose information if they go back and change the i...
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In our company we work on Two types of projects. Ideally we would have two project backlogs and one scrum team for each. However, only half of our company specializes in one of the types....
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I have an issue collector set up but it unfortunately continues to assign to one particular JIRA user. How do I switch the JIRA user for that particular issue collector?
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Hi, I have setup some basic SLA's for a service desk project that I am running, my conditions for the time are set with the 'Sample 9-5 Calendar' setting, does this mean that come 5pm local time the...
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Hi, we tried to use the following code snippet in our email template to get the old values of a customfield (script listener, send a custom email) <% def change = event?.ge...
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We have a separate project with basic workflow, default permissions and default schemes where in the last 2 days have not been able to create anything new for the entire project. I have granted compl...
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Hi, everyone Could you please suggest me some tool or maybe plugin to turn my JIRA Cloud into helpdesk system? Regards
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We are using Automation Module Version: 2.0.1 in our JIRA Service Desk 3.1.9. Unfortunatelly we receive error everytime when try to make any action. For example: "Transition issue - Transitioned to w...
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I am new to JIRA ServiceDesk and currently creating a number of queues for my teams. We have decided to set up a queue per team (1st line support, 2nd line support etc) but I cannot see a way f...
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I was wondering if it is possible to use saved filters from Jira on Confluence? I know you can use the same queries as existing filters but it would be nice if I updated a filter and it wou...
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I need to have a personal helpdesk portal in my JIRA Cloud. The idea is to collect customers' issues and to make JIRA tickets on its basis. Can you suggest me something useful?
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