create issue from xml in email and sending xml notification emails related to status changes

[Jan Odvárka]

Hello all,

1. Is there possibility to create issue directly from an email filled with xml?

We can still create issues manualy by create issue from outlook by some plugin like Outlook app.

2. Notification, this is most important:)

I was thinking about using simple customer notification, when ticket is created. Like using above xml form as a template with variables, but I am not able to input create/update time as a variable.

Is there any easy way how to solve this? I am not too much experienced yet, but I am still working on it :) 

we are getting emails with information in xml like this.

<?xml version="1.0" encoding="windows-1250"?> <conector> <status>ASSIGNED</status> <brief_desc><![CDATA[summary]]></brief_desc> <number>customer reference number</number> <external_number></external_number>

<location>name of location</location>

<open_time>16/10/17 11:22:12</open_time> <contact_name>end user name</contact_name>

<contact_phone>xxxxxx</contact_phone> <contact_email>xxxxxxx</contact_email>

<description><![CDATA[complete description]]></description>

<assignment>our company name</assignment> <external_assignee_name></external_assignee_name>

<sec_assignment></sec_assignment>

<priority>priority number</priority>

<agreement_id>xxxxx</agreement_id> <category>xxxxx</category> <subcategory></subcategory> <product_type>xxxx</product_type> <problem_type>xxxx</problem_type>

<update_time>16/10/17 11:27:43</update_time> <update><![CDATA[]]></update> <ci>POJ</ci> <serial_no></serial_no> <ci_type></ci_type> <ci_subtype></ci_subtype> <ci_name></ci_name> <ci_specification></ci_specification>

<close_time></close_time>

</conector>

and I need to send this.

<?xml version="1.0" encoding="windows-1250" standalone="yes"?> <conector> <status>ACCEPTED</status> <number>customer reference number</number> <external_number>our reference number</external_number>

<assignment>xxxx</assignment>

<external_assignee_name>xxxxx</external_assignee_name>

<update_time>2017/10/16 11:29:42</update_time> <update></update> </conector>

Thanks for any advice

Jan