Your Atlassian Cloud products are suspended

[KANG JONGGOO]

When I access our team site, the message 'Your Atlassian Cloud products are suspended' is displayed. Even when I access 'admin.atlassian.com', nothing is displayed in the product list. 

How do I resolve this?

Please help me. Thanks.

[Trudy Claspill · Accepted solution]

Hello @KANG JONGGOO 

Welcome to the Atlassian community. 

It appears that your product subscription was not properly renewed. Was it a paid subscription or a free subscription?

The following post has some tips about how to address this for a site that was under a paid subscription.

https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563

[KANG JONGGOO]

I am working on solving it through your link. Thank you for your reply.