Workday tickets created by email

[Jordan Johnson]

If you have Workday configured to create Jira tickets via an email connector, does that account need to have a Jira Service Management agent license?

[Jack Brickey]

Disclaimer –I do not use workday with Jeera.

I am assuming that your Workday connection will simply be sending emails just as a Customer would. Customers do not require agent licenses. 

[Jordan Johnson]

Hi Jack,

Workday does use email connection to send emails that create the tickets, however if the account isn't assigned a Jira Agent (Jira Service Management) license, the email handler never creates the ticket. We figured out a workaround for this by using PowerAutomate to re-send the emails as a different account that does have a license.