Why did the Status dropdown move in Jira? Bad UX

[Janelle Schultz]

We noticed this morning that the the Status dropdown moved from the upper right part of static menu to the top of each ticket. We have tickets that have lengthy descriptions and each time we add a comment and change a ticket status, now we're forced to scroll up through the description to get to the Status dropdown.

It's a really bad user experience.

[Mikael Sandberg · Accepted solution]

Hi @Janelle Schultz,

Welcome to Atlassian Community!

The change was announced in this article.

[Marc Beeson]

Voicing my complaint with this UX change too. Like others, I find I am scrolling a lot more now. It was great where it was previously as it was part of a workflow. Now I have to not only have scroll up and down, I also have to move my mouse horizontally more.

[Royce Smallbone]

Sorry but this is just a bad UI decision. What should be done is to have this configurable to fulfill either user requirement. I can't work our why anyone would want it where it is now, but I'm not everyone, for our users as as soon as you scroll to look at comments etc. you then have to scroll back up to change the status!

[Ashish Bijlwan]

It has Vertical Scroll for both Description/Comment and Status Section. 

So, updating Description or Comment has no impact on the right side navigation Pane as it has separate Vertical Scroll.

Thank you,
Ashish

[Janelle Schultz]

Yes, true but we didn't need to scroll at all with the fixed location at the top of the right column. (And we set up our view such that we don't need to scroll the right column very often).

[Admin Hustak]

Ok.  This change needs to be reverted.  Do you people actually use your product?  Who in their right mind thought this was a good idea?  I am FURIOUS - this has totally disrupted my team and workflow.   It is insane this got out to production.   

[Tomas Surna _X_]

Heres a Tapermonkey script to move the button back into it's correct place: https://gist.github.com/tsurna/0640a2e88f3e537de8c3a021be4b40b6

[Robert DaSilva]

Hey @Janelle Schultz , welcome to the Atlassian Community!

This change was announced in July of this year, and has been detailed as part of this Community Article: https://community.atlassian.com/forums/Jira-articles/Easier-status-updates-for-work-items/ba-p/3068881

Atlassian has an open request in their feedback portal to provide organizations the option to move the Status field where the want, which I would recommend you voice your support for here: https://jira.atlassian.com/browse/JSWCLOUD-27789

Cheers,

Robert

[Janelle Schultz]

Thank you - I disagree with the reasoning behind this change and I will voice my support for the customization. Given how long it takes for Atlassian to make changes based on community feedback, I'll just assume we are going to be doing an inordinate amount of scrolling.

[Admin Hustak]

I don't have time to monitor the development of JIRA.  I have work to do.   It is insane to make a huge change like this - the status is a key item. 

[Leslie Easter]

I also disagree with this change and have a number of very angry users today. I also voice my support for the customization - either that, or revert this change.  This is a major disruption in using Jira for all my users and will result in frustration and wasted time, as well as a bad reputation for Atlassian. Atlassian should listen more carefully to their customers who reported the issue during beta and early releases.   And the sooner the customization is put in place, the better. Thanks.

[Bill Sheboy]

Hi @Janelle Schultz -- Welcome to the Atlassian Community!

This is one of the recent UX updates, and there are already customer suggestions to reverse the decision or to make the Status control position configurable.

Here is one of those suggestions, which you may watch / vote for to see progress:

https://jira.atlassian.com/browse/JSWCLOUD-27789

Kind regards,
Bill

[Janelle Schultz]

Thank you!

[Don Arsenault]

A jarring and unexpected change!!! I just got comfortable with status on the right pane - it moved from the left to the right pane only a few years ago. Now it's moved back? Why o why do you do this to me Atlassian?!!

[Janelle Schultz]

It WAS jarring and I have had users not updating the status (which is part of our routing process). At least the right pane is static whereas the location now means far more scrolling just to advance a ticket.

[Don Arsenault]

I see how status is hard to find on a narrow display, like mobile. The stuff on right pane is moved below the stuff on the left pane.

But improving mobile shouldn't mean messing up the rest of us.