Community
Q&A
Jira
Questions
Why aren't my tickets transitioning automatically when linked?

Why aren't my tickets transitioning automatically when linked?

I have two kanban boards I am a part of: a service desk board and a product development board. I clone a ticket from the service desk board, link it to the original ticket, then move it to the product development board (link is still attached to the original service desk ticket). I thought I had it set up where if the new product development ticket moves around on the product development board, it would transition the original linked ticket simultaneously on the service desk board. Most of the time, this is not happening. I can't track down why.

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes

My guess is that something is missing in your automation. Here is an example automation that transitions an issue that Jack Brickey provided. In the example it is important to note that the service desk ticket is in a specific status and is able to transition to the other status. If the criteria is not met nothing will happen.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

thanks for your answer, this is what I have set up for my automation: Screenshot 2019-02-04 09.37.59.png

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Why aren't my tickets transitioning automatically when linked?

1 answer

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Community showcase

Atlassian Community Events