Why are objects not removed when importing from csv in Assets?

[Thomas Pedersen Ljungstrom]

I'm updating objects from a csv file.

In my import config I have:

Missing objects = Remove

However, when I run the import it doesn't remove any of the objects I've removed from the csv file. Those objects are kept in Assets and import status says:

Missing objects deleted = 0

Am I missing something?

I've tried deleting the import completely and created it again from scratch, with same result.

[Valerie Knapp]

Hi @Thomas Pedersen Ljungstrom , thanks for your post.

I cannot find any documentation for how to do this.

Your expectation is to import an updated csv file with the objects to be deleted indicated and that the import process would eliminate the objects?

What should work is to import the csv, updating the objects to be flagged for deletion, with a status or label, and then you should be able to filter for the objects to delete and then bulk delete them.

https://support.atlassian.com/jira/kb/how-to-update-the-existing-objects-using-the-csv-import-in-jsm-assets-cloud/ 

Have you been able to delete objects from an import before and it stopped working? or you are asking how to do this?

I think it is unlikely to be possible to delete objects from a csv but I am happy to be wrong if someone has an idea for how to do this.

Best wishes

[Thomas Pedersen Ljungstrom]

Hi @Valerie Knapp 

Thanks for your reply.

What I want to do, is to import a csv file where objects have been removed from the file, compared to the last version, which should remove the objects in Assets as well during the import process.

According to documentation,  this should also be the way to do it:

https://support.atlassian.com/assets/docs/create-objects-from-data-using-object-type-mapping/

Missing objects - select from:

Remove - remove the objects that aren't found in the current import structure, but were previously created using this import structure. You would use this option to cleanse your data by removing objects that weren’t found in the last import.

But it's just being ignored and no objects in Assets are deleted, when I run my import. I simply can't find the reason.

It should work automatically without any manual interaction.

[Valerie Knapp]

Hi @Thomas Pedersen Ljungstrom , thanks for your feedback. I have tested this in one my instances and I don't see that the objects are being deleted either, even with that configuration.

I exported a list of 65 objects. I removed 3 rows / 3 objects and then when I import, with the configuration of missing to remove the objects, the file is read correctly, in the sense that it sees there are only 62 objects but, as we can see here, no objects are deleted.

Please open a ticket to ask about this, if we are misreading / misunderstanding this documentation - https://support.atlassian.com/contact/ 

I can also tag Atlassian into this post but I think they will reply faster to a ticket.

Best wishes