Why I can't shift status tabs? and forever loading of a linked page

[Deleted user]

When I try to shift tabs from Issues Done to In Progress or any other tabs, error appeared.
And when I clicked to the linked ticket, it loads forever.

Kindly please help do something with this asap. Because it blocks my testing.
Thank you so much!

[Nic Brough -Adaptavist-]

What is the error message you get when you try to transition an issue from one status to another?

[Deleted user]

Hi Nic!

It's NS_ERROR_FILE CORRUPTED

I attached screenshot of the error. Kindly see above screenshots. Thank you!
I'm still experiencing the same issue as yesterday. Still having navigation and performance issue.

[Nic Brough -Adaptavist-]

Those errors are from the browser console, we need to see the error you get on the front end.

Although I would try clearing the browser cache and restarting it - ns_error_file usually refers to damaged files on the client side, not the server.

[Deleted user]

Hi Nic!

Already tried clearing browsing history, cache and all but still no luck.
I think error concerns about the time stamp?
As the error says...

e/this._getLastSentTimestamp https://jira-frontend.prod.atl-paas.net/assets/vendor.217cc9a39eacf9e29691.7.js:1:327090
    e/this._shouldSendEvent https://jira-frontend.prod.atl-paas.net/assets/vendor.217cc9a39eacf9e29691.7.js:1:327501
    e/this._sendEvent https://jira-frontend.prod.atl-paas.net/assets/vendor.217cc9a39eacf9e29691.7.js:1:327673

Thanks much!
       

[Nic Brough -Adaptavist-]

No, the error is about a corrupted file in your cache from the look of it.

Could you tell us what the on-screen error is, not the one you get from the js console?  And ideally the error in the Jira logs that should be seen at the same time?

[Deleted user]

Hi Nic,

Thank you very much on your time and support. Really appreciate it! :)
It's weird but now it's already working fine.

Actually, I have raised this too with the service desk, I don't know if they do something or not. But according to John Mata, a ticket was raised JST-430934 in JIRA support.

But to answer your question, there was no any on-screen error.
And for the logs, can't replicate now since it's already working. Sorry :(