When trying to edit a workflow, diagram does not display.

[Jonathan Smith]

Hi all,

  Anyone experiencing a blank screen when trying to edit a workflow in diagram view? I am going to try the following with my sys admin tonight -but just wanted to see if anyone else ran into this?

1.  Stop Jira
2.  Remove the contents of the JIRA Install>/work directory
Do not delete the entire directory itself, just the contents
3.  Restart Jira

[Jonathan Smith · Accepted solution]

Clearing the /work directory fixed the issue.

[Grigory Salnikov]

Hi,
Do you happen to have Tempo Timesheet plugin installed?

[Jonathan Smith]

No. Our environment is pretty basic. Xporter/script runner/nfeed are the main add-ons. This just kind of happened out of the blue.

[Grigory Salnikov]

I think that add-ons should be excluded first. Below is instruction provided by @somethingblue here:

The easiest way to determine this is to put JIRA in Safe Mode and see if the issue re-occurs:

1. Open the 'Manage Add-ons' or 'Find New Add-ons' page from the application's administration console
2. Click the Enable safe mode link at the bottom of the page.
   The 'Do you wish to continue?' dialog box appears.
3. Click the Continue button to confirm the operation.
   All user-installed add-ons are disabled and your application now runs in safe mode, as indicated by the message on the page.

If it doesn't, re-enable the add-ons one by one until the issue re-occurs and that will be where you'll want to focus.

Let's see if it helps.

[Jonathan Smith]

Thanks for the info, I will try this.

 Just found out when people are editing items from the dashboard, they also get error screens...

Error instantiating webwork.multipart.parser.class: com.atlassian.jira.web.JiraMultipartRequestWrapper(original message: null)

If editing within a project, it is fine. Something screwy is happening in my PROD :/

[Grigory Salnikov]

Hi,

It's said that there may be some problems with permissions:

https://confluence.atlassian.com/jirakb/error-instantiating-webwork-multipart-parser-class-com-atlassian-jira-web-jiramultipartrequestwrapper-when-creating-an-issue-216434167.html

Check this out

[Jonathan Smith]

Checked with the sys admin; sounds like permissions are ok.

• He will be clearing out the content in /work and /temp in efforts to resolve.
• We will also run in safe mode before to see if this also positively impacts the situation.

[Craig Earl]

Wated to try this but the work folder is currently empty anyway?  Suggestions?