When a ticket is created, modified or closed, everyone in my organization is copied via email

[Jeromy Cannon]

Everything I've tried to lock the ticket notifications down to the technician and the requested user had not worked. I am obviously missing something. Thanks

[Mohamed Benziane]

Hello @Jeromy Cannon 

Welcome to the community

Did you check notification scheme use by your project and customer notification ?

Check if you have an automation rule that send an email to your organization

Hope this helps

[Jeromy Cannon]

Thank you, I will verify.