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  • What is the typical response time to get an answer to a ticket? I've had one open for over a month.

What is the typical response time to get an answer to a ticket? I've had one open for over a month.

Dan Breyen
Dan Breyen
Community Champion
December 16, 2022

I've had a ticket open for over a month, is it typical for it to take this much time to get a response?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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December 17, 2022

Welcome to the Atlassian Community!

Depends on who you raised the issue with, and what your (support) agreement with them is.   

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