What is the best way to give customers a customer portal understanding of the issues. Our client wants to follow created issues. Most preferably, the customer wants it in the form of a dashboard. However, it is not intended that the customer can log in to

[Theo Eyzenga]

Jack,

Thanks for your quick reply on my question.

I hope that soon it's possible to use the option 'organization' in the service desk.

Not only in the cloud but on our server also.

Greets,

Theo

[Jack Brickey]

Theo,

organization is available now and I use it (at least in cloud). What this allows is that your customer can see all requests submitted after it is enabled. You can create a single organization per customer or multiple organizations per customers (say if you wish to create groups w/in an org.). Note, you may wish to disable the option that results in sending an email to all customers in an org whenever a customer in that org creates/comments on a ticket (lots of spam otherwise). This is done under project>project settings>customer notifications>organization added --> set to disabled.

if this answers your question you may wish to indicated it as answered so as to help future admins.

cheers,

j

[Jack Brickey]

You cannot expose (as yet) a browser based dashboard view to JSD customers. The thread below does a good job of explaining what you can and cannot do.

https://answers.atlassian.com/questions/42682038