We're trying to query the Jira API but get no results

[Peter Johnstone]

I'm working with a colleague to develop a dashboard which pulls issue information from different sources.  I'm working on prototyping the API calls in postman having downloaded the postman example project.

I've stripped the jql back to the most basic example:

project=<project key> order by created DESC

The API returns an HTTP 200 status but the returned json contains no issues:

{

    "issues": [],

    "isLast": true

}

Does anyone have any idea what we could be missing?

[Arkadiusz Wroblewski]

Hello and Welcome @Peter Johnstone 

Atlassian currently has a search incident on April 8, 2026, and they explicitly called out impact to Jira and Jira Service Management. JSM status is already in monitoring, but Atlassian also says some recently changed data may still be delayed while indexing catches up. So an HTTP 200 with an empty issues list today could easily be related to that incident.

Atlassian Status

If it still happens after the incident is fully cleared, then I would check permissions next. Atlassian’s search API only returns issues the calling user can actually see, meaning Browse projects permission and, if used, issue security access.

[Nico Maikranz]

Hi Peter,

which user are you using to authenticate in your api calls?

Can you post the headers you are using and the full request via postman?

It could be that the user has permission to view the project itself but not the issues inside it.