We can't create this issue for you right now, it could be due to unsupported content you've entered

[Anil]

Hi All,

We are receiving following error while creationg issue.

"We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file."

Here is the error log:

"020-03-02 01:47:47,888 NAFJEventThread DEBUG anonymous [n.java.ao.sql] SELECT "TIME",USER_KEY,EVENT_TYPE,ISSUE_KEY,ID,CHANGES,COMMENT_ID FROM dbo.AO_F9C6CD_NAFJ_EVENT WHERE "TIME" IS NULL OR "TIME" < ?
2020-03-02 01:47:48,902 NAFJEventThread DEBUG anonymous [n.java.ao.sql] SELECT "TIME",USER_KEY,EVENT_TYPE,ISSUE_KEY,ID,CHANGES,COMMENT_ID FROM dbo.AO_F9C6CD_NAFJ_EVENT WHERE "TIME" IS NULL OR "TIME" < ?
2020-03-02 01:47:49,916 NAFJEventThread DEBUG anonymous [n.java.ao.sql] SELECT "TIME",USER_KEY,EVENT_TYPE,ISSUE_KEY,ID,CHANGES,COMMENT_ID FROM dbo.AO_F9C6CD_NAFJ_EVENT WHERE "TIME" IS NULL OR "TIME" < ?
2020-03-02 01:47:50,930 NAFJEventThread DEBUG anonymous [n.java.ao.sql] SELECT "TIME",USER_KEY,EVENT_TYPE,ISSUE_KEY,ID,CHANGES,COMMENT_ID FROM dbo.AO_F9C6CD_NAFJ_EVENT WHERE "TIME" IS NULL OR "TIME" < ?
2020-03-02 01:47:51,944 NAFJEventThread DEBUG anonymous [n.java.ao.sql] SELECT "TIME",USER_KEY,EVENT_TYPE,ISSUE_KEY,ID,CHANGES,COMMENT_ID FROM dbo.AO_F9C6CD_NAFJ_EVENT WHERE "TIME" IS NULL OR "TIME" < ?
2020-03-02 01:47:52,958 NAFJEventThread DEBUG anonymous [n.java.ao.sql] SELECT "TIME",USER_K"

Your Help is greatly appreciated.

Thanks,

Anil

[Petter Gonçalves]

Hello @Anil

Thank you for reaching out.

Checking the report of other persons facing the same error as you, I confirmed this is usually caused by one of the following reasons:

1 - A misconfigured post function/validator in the create issue transitions:

1. Find the workflow used by the current Issue Type
2. locate the "Create" transition
3. check the Post Functions/validator for problems

P.S: Sometimes, a post function requires a plugin that is disabled or a post function is positioned on top of "Create issue originally" and has problems on runtime, thus the issue can't be created.

2 - It is possible that your workflow has a corrupted step causing the error. Open the Integrity checker and run the "Check Workflow Integrity" step to properly fix the problem.

P.S: We strongly recommend taking a backup of your data before correcting any data inconsistencies.

3 - Run a re-index of your site to check if it is lost or corrupted.

P.S: The re-index might cause performance issues while running, so we recommend you to run it in a time that your instance traffic is not too high.

Additionally, you can check both threads below to find any other possible root causes:

- We can't create this issue for you right now, it could be due to unsupported content you've entered 

- We can't create this issue for you right now 

Let us know if you have any questions.