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  • We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the

We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the

We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file.

8 answers

1 accepted

25 votes
Answer accepted
Mauro Badii Atlassian Team Sep 22, 2016

The error is normally caused by a post function in the Create Issue transition.

To troubleshoot:

  1. Find the workflow used by the Issue Type in question
  2. locate the "Create" transition
  3. check the Post Functions for problems

Sometimes a post function requires a plugin that is disabled or a postfunction is positioned on top of "Create issue originally" and has problems on runtime, thus the issue can't be created.

If post functions look ok, contact support at support.atlassian.com

Cheers!

Thanks, Indeed it was a post-function!

Thanks! It was " is positioned on top of "Create issue originally" "

Like Matt Hessler likes this

This was exactly my issue.  Thanks for posting this.

This really helped. Thanks team. 

Ran into this as well. Post function steps using JSU don't seem to do well if they are before "Create the issue originally" function. I haven't seen issues with other plugins like JWT however, I would think that in most cases the first post function should be "Create the issue originally"

Thanks again!

Hello, thanks, it helped

Aus Validator könnte es auch entstehen.

 

The reason could be also Validator. (FYI)

Like Harry likes this

how to find the work flow ? what are post functions ?

Please check the following Link 

 

https://support.atlassian.com/jira-core-cloud/docs/build-the-workflow-you-need/

 

You will find more Details there

thanks!  was a validator in my case, looking for a field that was deleted.

Correct but not entirely correct.  

In my case the post function was set correctly - the problem was with the the custom field configuration.  I resolved the issue by identifying why a field was not displaying in a screen.  From there the rest was easy. 

However it would be far better to have a non ambiguous message saying exactly what the problem was.  I sat here for 10 minutes before copying the error message and googling it. 

Hello!

How have you found it out?

Were there any errors in log that indicated this trouble?

I'm facing the same message now, and I have no idea where to look.

Best wishes, Andrey

This error can also appear when a drive on the server fills up that Jira relies on. 

That's what happened to us.

Hi Guys,

Thanks for pointing at reason for the issue.

I verified that postfcuntions and plugin used were proper.

But the background indexing was not going further due to index file corrupted. Hence I did "Lock JIRA and rebuild index". 

After reindexing it worked again.

How reindexing is related to postfunction using some plugin.

 

Thanks in advance,

 

Regards 

Rupendra Soni

 

Thanks, I solved same problem by reindex.

Awesome, you are welcome.

Another possibility is creating a task linked to an Epic you have no permission to edit. (Apparently linking, just like assigning and unlike transitioning, is a subpermission of editing).

The task will be created (without the offending epic link), but the Create screen won't close, and you'll see this error on the top of the screen. The defective task (or tasks, if you kept on hitting the Create button...) won't show until you reindex the project (or the whole instance). It will also be marked for fixing by the Integrity Checker "Check workflow entry states are correct" job.

We just ran into this this week after upgrading from 8.5.4 to 8.13.3.  Users will be surprised to find that they actually created a separate issue for every time they hit the Create button.  If they finally clear the Epic Link value and hit create, it will create (yet another one) and close the dialog.  And all of the issues that got created prior to that one will not have any workflow buttons available.  This is because the os_wfentry record in the database for that issue has state=0.

Working on this with Atlassian Premier Support at the moment.

IIRC - in 8.5.4 it would proceed to create the issue when you clicked Create but silently NOT link it to the Epic if you didn't have Edit Issues permission in the relevant project.

Like # people like this

I ran into this situation today also.  I think this is the related bug - https://jira.atlassian.com/browse/JRASERVER-71884

Thanks @Jeffrey Gordon  for the heads up on the workflow buttons not being available.  I'll run the integrity checker to fix.

Like Piotr Janik likes this

This was my issue.  Once I gave the agent "edit" and "linking" permissions the issue resolved, thanks. 

JRASERVER-71884 is already marked as fixed in 8.15.1 (LTS: 8.13.7). Hopefully an upgrade will help more permanently.

Dear team,

I've caught same error

Error 400
We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file. 

I have a simple Java code in Github which has 3 test cases out of which all 3  will fail. I have a Maven project in jenkins which will create issues for failed tests while building the project. I'm using JiraTestResultReporter plugin. I have Jira credentials in Configure System Page in Jenkins. Even when I select the "Auto Raise Issues" option, Issues are not getting created. However I was able to create issues from Test results page in Jenkins(So i think communication is not a problem)manually by clicking "+" next to failed test. but after clicking on create new issue link the above error message is displayed.

Q1. Why my issue is not getting created automatically..

Q2. Why am getting Error 400 message when click on create new issue link

Note:All my post build functions are correct as for i know.Jiraintegration error.jpg

pic for your reference

Dear Team, 

I am facing a simmilar problem, I am traying to copy the value of a Project picker field and to another.

But is not possible due to the fact that this is a advanced field in JIRA. 

So before show the information JIRA modify the string to a kind of html hypertext.

Also the same message errors aperas. 

 

We have the same issue

In all cases I am seeing a duff post function. These include

Null "Fire a Generic Event event that can be processed by the listeners" entry
Clearing the resolution status before the step "Creates the issue originally"

We started to see these errors after an upgrade (from v7.1.9 to v7.6.4) and I suspect that the bad post functions were simply ignored in the earlier version.

I have no way of finding if other workflows have the same issues, I have to sit back and wait for complements from the users.

Turned out one of the plugins was not working.  Stopped and started the plugin and all came back to life

Which plugin was the cause of the issue?

It was one of the scripting plugins (apologies, we have 5 of them and I don't recall which).  There was a post rule that sent an email.  The plugin (or this part of the plugin) was disabled and the post step failed.  Disabling/Enabling the plugin fixed.

Hello everybody!

I've caught similar error and catched error in log file - jirasoftware310517123036-stdout.2017-06-16

That's it:

com.atlassian.jira.exception.CreateException: Can not assign issue to nonexistent user: waiting.

waiting was my fake user, mentioned as default assignee in project setup.

I've change project setup to have no default assignee (UNASSIGNED),

deleted user "waiting" - and got this error.

I've created it again, and everything is working now.

But I still have question - what's wrong with project setup? It's still no default assignee, but all new issues are assigned to "waiting"

Help me pls :)))

 

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