Using email to create a service desk ticket - how do those copied on the email get added as watchers on the ticket?

[Georges Moubarak · Accepted solution]

Hi @Rob Sterling,

While configuring your mail handler, check the "CC Watchers" option:

Select this check box if you want JIRA to automatically add JIRA users to the issue created, where those users' email addresses (registered with their JIRA accounts) match addresses encountered in the To:, Cc: or Bcc: fields of the email message received

 Please note that when an issue is created, new JIRA users created by the Create Users option (above) cannot also be added to the issue's watchers list by this CC Watchers option. JIRA users must already exist in JIRA's userbase, and must have an email address

[Rob Sterling]

Thanks Georges, I will give that a try.

[Rob Sterling]

Hi Georges, I looked in the global mail handlers, and cannot see the option 'cc Watchers' there?Are these instructions for configuring with service desk?

[Georges Moubarak]

no, these are for JIRA