Using Custom Fields in automation

[Robin Stemmers]

Hi All

As a newbie, I am trying to include a variety of custom fields we created into a basic send email automation.

Under Automation on Jira Cloud

Trigger - Approval Completed

Then do this: Send Email to reporter (example - myself)

So the standard variables work

I don't have access to additional tools or plugins

Is there a simple way to pull in this custom field information

Support Team is the field name

The custom ID is 10051

Sample

Result

[praveen jaiswal]

Jira has support for using custom fields in Automation rules. I had created a custom field QA and I tried trigger of 'Any update of the field' along with action Send email to QA.

It is working nicely. You may wish to google and make the email look better by including URL , issue key etc.

Hope this helps.

[Vaibhav.Bali]

How did you do this?

[Bryan Trummer - ReleaseTEAM]

Hi Robin,

You may want to try ${issue.customfield_10051}. This may pull that information for you in the email.

[Robin Stemmers]

Hello Bryan

Thanks for the feedback.  I have tried that before and it didn't work.

I tried it again now - incase i did something wrong - i still don't get the information

it appears as follows in my email

[Bryan Trummer - ReleaseTEAM]

Hi Robin,

Sorry that didn't work. I was hoping that maybe one of those two items would work. It seems that this is something that is not supported at this time from what I can tell.

[Robin Stemmers]

Hi

Do you have any other suggestions?

[Bryan Trummer - ReleaseTEAM]

As of right now I do not. I will look around and see if I can locate anything else.

[Robin Stemmers]

Thank you

[Bryan Trummer - ReleaseTEAM]

From my knowledge and what I have seen this doesn't appear capable out of the box in Service Desk Automation. There may be some plugins that have automation in them that could accomplish adding custom fields to an email.

Here is an Atlassian document on Service Desk Automation with some other third party automation tools that may work for you.

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-automation

[Lucia Calderon]

I use {{issue.fields.customfield_XXXX}} and it works in my automation, I hope it helps. 

[NGJ Netrunner]

Thanks @Lucia Calderon

Solved for me!

[KC Wong]

When you can only refer to a custom field by its ID (customfield_xxxxx) it becomes a serious problem in both Data Center and Cloud.

Your custom field ID in sandbox will not be the same as the ID when you go create it in production (or between different environments). All your configurations and scripts need very careful manual remapping.