Users Not Visible in User Picker / Unable to Assign Issues

Hello,

If contact Atlassian support, they will take time to response on my submitted ticket.

To answer your questions, here are me answer:

• Our project type is Business space company-managed
• Yes, I did review all users access, it since hours before we are not having this issue
• Yes, also review this there is no issues with the users access.
• No, the other projects on Jira have no issue, only the Board type project is having an issue on the user field.

I hope this answers your questions on my issue. Thank you!!

Hello @joanna_natial 

I advise you to open your support case asap. While you are waiting for them to respond we may be able to help you find the answer. But the longer you delay opening the case the longer it will be before you can get help from the people who can actually access your system to investigate directly. Only Atlassian can look directly at the database and other backend and infrastructure resources, which could reveal the source of the problem.

Can you share with us what the permission scheme for this project has for allocation of these permissions - Assign user, Assignable user, Edit work item? Are any or all of them allocated to Any logged in user?

Can you share with us the details of the allocation of the Browse Users & Groups permission?

Can you share with us screen image evidence for an affected user showing that they are a member of a role or group allocated those permissions? Obscure confidential information.

A test that you could do is allocate the permissions at the project level directly to one of the affected users, or to Any logged in user just to see if that solves the problem

Hello @Trudy P Claspill ,

Seems like it's already working on our end, and all service desk team can select users on user picker field especially on the assignee field.

Regards,

Joanna

That's great news!!