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User can´t remember rescue key

Jude
Jude
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December 19, 2024

 

 

I am a Jira administrator and a user set up 2-step authentication and does not remember their recovery keys. He is not a managed user, how can I remove 2-step authentication from the portal and the user can acces again to his count?

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Humashankar VJ
Humashankar VJ
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December 19, 2024

Hi @Jude 

User can directly work with Atlassian support. Atlassian support will handle recovery for unmanaged accounts.

Atlassian Support

To learn more - how to disable 2 step verification

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

 

 

 

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Jude
Jude
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December 19, 2024

He tried but to log in to Atlassian Support was requiered he passwd also, he couldn't

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