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how to disable 2 step verification

Archana Yadav_dlfz3z

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Deepanshu Natani

This is for Jira Cloud?

Archana Yadav_dlfz3z

my jira mail id is abhisheksharma@bhavnacorp.com. I suppose thisis cloud.

I have lost the recovery key due to ehich i am unable to perform 2 step verification.

Deepanshu Natani

Hi @Archana Yadav

Please go through the following page: https://confluence.atlassian.com/cloud/two-step-verification-976161185.html

This page has all the details regarding how to enable or disable Two-step verification.

Archana Yadav_dlfz3z

I have accessed same multiple times but still unable to do so.

It is asking to login first then disable. As informed earlier , I am unable to login due to 2 step verification failure so how I will disable it. So my request is to provide me the information which illustrates disabaling the 2 step verification without login.

Pramodh M_q3eilr

If you don't have access to the authentication app and also backup keys, as I have seen if you proceed further it will send reset link to registered email id.

After this you can disable 2-step verification.

In this case you should be logged-in to disable.

2-Step Verification Disable.jpg

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