User Picker Query

[Andy King]

When using the Service Desk, I have used user picker custom fields as a way of selecting an individual within a request. This was mainly driven by the need to send automated email updates to the person selected. The issue I have is when using smart values in the automated email text instead of the name of the individual it pulls the unique ID of the user. I was curious if there was a formatting syntax similar to what is used in dates to pull the actual name rather than the unique ID? 

I have attached the screenshot of the automated email structure in the automation command as well as the result once it is executed. 

[Niranjan · Accepted solution]

@Andy King ,

Can you try issue.get("customfield_15245")?.displayName 

[Andy King]

Thanks for the suggestion, I used the format and it kicked out an error, see screenshot. 

[Niranjan]

issue.get("customfield_15245") - Is this working?

[Andy King]

Sorry can you confirm firstly I have the right structure? I am using it like this - 

{{issue.get("customfield_15245")?.displayName}}

You are suggesting I replace it to show this instead -

{{issue.get("customfield_15245")}}

Correct?

[Niranjan]

Yes. Actually this issue.get("customfield_15245")?.displayName works for certain groovy scripts. If that doesn't work , you can try {issue.get("customfield_15245")}

[Andy King]

it works thanks 

[Mahesh Kallepalli]

@Andy King @Niranjan ,

I have tried {issue.get("customfield_11700")} in automation but in email it is not displaying user name returning same value.

Please find the below screenshot for reference needs to display a user name instead of an email id.