Unexpected Token on JIRA Scrum Boards

[Wade Saunders]

We are getting the follow error on all of our Scrum boards, This happens on across multiple devices and across multiple OS (Tested on Mac and Windows)

Anyone know what this means?

An error occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

1. • Exception: Uncaught SyntaxError: Unexpected token ')'
   • Resource: http://servicedesk.spearhead.com.au/secure/RapidBoard.jspa?rapidView=8&view=planning.nodetail
   • Line: 1
   • Column: 2

Environment

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.102 Safari/537.36

Stack trace

• SyntaxError: Unexpected token ')'
• at Object.parse (http://servicedesk.spearhead.com.au/s/3a2e49db195ad3e80d051c7f6d96552e-CDN/en_AU6hihsn/71011/6c05b87ceead2ec058bb116e7dbc7655/10b5d4f349f069209b7cda4758f10459/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-AU&nps-acknowledged=true&nps-not-opted-out=true&sd_licensed=true:12469:1375)
• at Object. (http://servicedesk.spearhead.com.au/s/3a2e49db195ad3e80d051c7f6d96552e-CDN/en_AU6hihsn/71011/6c05b87ceead2ec058bb116e7dbc7655/10b5d4f349f069209b7cda4758f10459/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-AU&nps-acknowledged=true&nps-not-opted-out=true&sd_licensed=true:12463:970)
• at j (http://servicedesk.spearhead.com.au/s/f1b35c37697de8e203c4f2366f926fb2-CDN/en_AU6hihsn/71011/6c05b87ceead2ec058bb116e7dbc7655/0c798f90b1a61deafa1d5193fc512be9/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-AU:38:58)
• at Object.fireWith [as resolveWith] (http://servicedesk.spearhead.com.au/s/f1b35c37697de8e203c4f2366f926fb2-CDN/en_AU6hihsn/71011/6c05b87ceead2ec058bb116e7dbc7655/0c798f90b1a61deafa1d5193fc512be9/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-AU:39:361)
• at d (http://servicedesk.spearhead.com.au/s/f1b35c37697de8e203c4f2366f926fb2-CDN/en_AU6hihsn/71011/6c05b87ceead2ec058bb116e7dbc7655/0c798f90b1a61deafa1d5193fc512be9/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-AU:164:292)
• at XMLHttpRequest.b (http://servicedesk.spearhead.com.au/s/f1b35c37697de8e203c4f2366f926fb2-CDN/en_AU6hihsn/71011/6c05b87ceead2ec058bb116e7dbc7655/0c798f90b1a61deafa1d5193fc512be9/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-AU:176:149)

[Daniel Ebers]

Hi Wade,

I read through a similar post here on Community which suggests it might be related either to a browser plugin (which is less likely as you state different browsers and devices showed this behevour) OR a troubling Jira App which could be determined by switching Jira to safe mode. In this mode all Apps are temporarily disabled - so please make sure you do it on a non-production environment first or during office closing times.

Please also refer to this thread for further information as well as to the documentation on how to switch Jira to safe mode.

Cheers,
Daniel