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Unable used apps > open an excel > excel on desktop

Unable used apps > open an excel > excel on desktop

Error 1.jpg Error 2.jpg error 3.jpg

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I found a workaround to fix it, after removing the ordered by fields(there was many fields added as order by ASC and DESC). You can check it when you change your query from Basic to Advanced.

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The query is from Basic to JQL? How to check and removing the ordered by fields? Please give more guidance. Thx.

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I cannot know if it is the same problem, but another user reported similar symptoms here: https://community.atlassian.com/t5/Jira-questions/How-to-resolve-Import-error-when-exporting-into-Excel-Data/qaq-p/2924901

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Unable used apps > open an excel > excel on desktop

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