Unable to uninstall/remove 3rd party apps as admin "Something went wrong"

[Daniel Vest]

Presently, I am unable to uninstall (or even install) any apps from the Marketplace. I am a product admin, familiar with the process, but something is quite wrong. Both inabilities are troubling, but not being able to remove an app that is listed as a "Security Risk" is the higher concern. I have reported it to Atlassian support last month. It is sitting at "Investigating" so, reaching out to the community.

Does anyone who why I would receive the message "Something went wrong. Uninstall failed - Issue Formula"?

[Rudy Holtkamp]

Hi @Daniel Vest ,

I've faced this problem a couple of times with different apps. Most of the times there was something wrong at the vendor's end (e.g. the app was previously installed, and it was still in their database, which prevented the app from installing again).

So first contact the vendor and explain it to them.

[Daniel Vest]

@Rudy Holtkamp  thanks for the suggestion, I will reach out. The concern is that I cannot uninstall ANY apps. All show the same message. I cannot add any apps either. So something is truly wrong.

[Rudy Holtkamp]

That is really frustrating, can you escalate it up with your support ticket? Or do you not get any response?