Unable to see email id copied in incoming email requests
Manish Soman
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1 answer
Jehan Bhathena
Community Champion
You need to update your "Customer Sharing" setting, if you've set it to "Customers can search for other customers within their organizations" the CC emails won't be looped in the ticket.
You need to set it to one of the other 2 options. Reference this old thread for more details: https://community.atlassian.com/forums/Jira-Service-Management/Service-Desk-Email-cc-Participants/qaq-p/921950
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