Unable to @ other members of team

[David Werner]

For whatever reason, I'm unable to tag another member of my team in issues (description content, comments, etc.). After I type the @ it won't run the user lookup - as seen in this screenshot: http://take.ms/eCVlf. Any ideas? It is working int his Details box oddly enough though so it may be isolated to JIRA issues. 

[Alexey Matveev]

Hello,

Kindly make sure that your user is included in a group granted the Browse Users permissions in the Jira global permissions.

You can find more info about global permissions here:

https://confluence.atlassian.com/adminjiraserver073/managing-global-permissions-861253290.html

[David Werner]

Can you advise where that setting is within permissions? I asked my Admin to make the change and they were not able to find it anywhere, see the following screenshots for what they see: 

http://take.ms/TASSM

http://take.ms/o6F77O

http://take.ms/ahTK4

http://take.ms/7j7MV

http://take.ms/maZ7qJ

[Alexey Matveev]

These are not global permissions. These are project permissions. Kindly read the link I provided. You should open System->Global permissions

[David Werner]

@Alexey Matveev unfortunately, my Admin is reporting he doesn't see a gear or any way to access the System > Global Permissions feature you're referring to. Here's a screenshot of what he sees - http://take.ms/FA4Wg. Clicking on JIRA's Application Settings doesn't yield anything better - http://take.ms/S41YD. 

Do you have the actual url we could hit to reach this section? Thanks again for your help. 

[Alexey Matveev]

Choose Jira in the screenshot:

Then Jira settings -> Global permissions

[David Werner]

@Alexey Matveev thanks again for your help. would you mind sending me the URL as well? Requested by my Admin. 

[Alexey Matveev]

Here it is

https://yourdomain.atlassian.net/secure/admin/GlobalPermissions!default.jspa