Unable to link issues with a common field value

[Manav Shah]

Hello guys! I am trying link tickets based on a same field value: basically, JIRA tickets with same firm ID across projects. Below I have attached 2 screenshots, rule and the audit log.

So, my rule works fine until the lookup stage, it is able to lookup the correct tickets as you can see in the log count. but when it moves to link work items stage, it shows it is successfully run, but the tickets are not linked. 

Does someone have a workaround here? Please help me out here

PS: I have global license, no permission or config issue. Screens are well set to include the linked issues field. 

[Marc -Devoteam- · Accepted solution]

HI @Manav Shah 

You will need to branch the rule, based on {{lookupItems}} variable and then in the branch do the link action.

What you are doing now is searching the items, but not doing anything on the found items.

Also see this older post, but with the correct answer; https://community.atlassian.com/forums/Jira-questions/Automation-Link-multiple-issues-from-JQL-lookupissues/qaq-p/1740515 

[Manav Shah]

Thanks @Marc -Devoteam- ! the link helped me out step by step