Unable to download an attachment

[naresh]

Hi,

I've a jira-ticketa in my project and whenever I try to download an attachment (which is in any format) in any ticket, nothing downloading. I've tried with both chrome and edge. Uploader itself me. My other team members able to download the files. But I' not able to download. I've enough permission, I guess. Before I can be able to download; Suddenly I don't know what happened.

[Marc - Devoteam · Accepted solution]

Hi @naresh 

Clear your cache and cookies or try a different browser or an incognito window.

Might even be related to a browser add-on you might have installed.

[naresh]

adblocker extension it is. post turning that off, now able to download. thanks!

[Marc - Devoteam]

Hi @naresh 

Relating you answer to the post of @Gor Greyan it's a browser issue and the security settings in the browser.

Are you on the latest browser version, or reset the browser to default settings?

[Gor Greyan]

Dear @naresh

Try clear browser cache and check if any extension is turned-on or not?

If yed, turn off all extensions, and try again, it can be from the extension.

Also, in chrome settings, allow third party cookies for your jira site.

It is not connected with the jira or permission, the restriction come from the browser.

[Gor Greyan]

Hi @naresh

Welcome to the Atlassian Community!

There is no specific permission for the Attachment Downloading, if you can see the ticket, it is enough.

Please confirm the following points.

• Have you tried clearing your browser cache?

• Do you see any error message, warning when you click “Download”?

• Do you have any browser extensions active?

[naresh]

After trying it on chrome-dev-session, downloading attachment worked. 

chrome.exe --disable-web-security --user-data-dir="C:/ChromeDevSession"

 While debugging I've found `button clicked` event not getting any data on my edge/chrome-browser; but chrome-dev-session getting that. Anyway, to resolve this?