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Ticket doesnt open in a pop-up anymore

Bernhard BRUNNER
April 27, 2026

Hello,

recently tickets, if I click on the key "ABC-123" it opens in the same tab in a window pop-up. Without changing any settings by me now it opens in the same tab and I have to go back to the list.
Where is the option hiding? I found this question from 2020:
https://community.atlassian.com/forums/Jira-questions/when-I-open-my-tickets-they-appear-on-the-right-side/qaq-p/1344015

stating that I have to use the 3 dots Settings button and click "Open Issues in dialoge".
This is gone. I have the option "board settings" but nothing there is about issues/tickets.

I can switch on the right side to detail view to have the issues on the righ side but I cant turn on and off the issues that are done. I have to write that in the filter JQL statement. in the List view i can easily just click on the 3 dots next to the view options and click
"Hide done work items".

Where can I find the dialog/pop-up option?
Thank you

1 answer

0 votes
Fabio Racobaldo _Catworkx_
Community Champion
April 27, 2026

Hi @Bernhard BRUNNER ,

please specify from which UI you perform a click on ticket issuekey (Board, Backlog, filter result ...).

Btw, for my knowledge,  “Open issues in dialog” was an old feature that have been removed from JIRA UI.

Fabio

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