System Rule not Working

[Natalie Waters]

Hiya,

I've tried adding system rules into our project and whilst the rule to re-open tickets worked, the project refuses to add the other one which is:

When a comment is added → update the status

Has anyone else experienced this within their setup and were you able to resolve it?

[John Funk]

Hi Natalie,

So, what happens when you click on Add system rules button? Have you tried going to Project Settings > Automation? Are you Jira Admin? Or just a Project Admin? 

[Natalie Waters]

Hi John,

1. Nothing, the pop up disappears with no rule added and it gives me the option to add it again

2. This was done through Project Settings > Automation

3. I'm a site admin and project admin

Can also confirm that it worked for 1 of the 2 suggested initially which was:

When a customer comments on a closed request → then reopen the request

Hope that helps :)