Symbols display incorrectly in the ScriptRunner custom field

[Инна Жиркова Тихоновна]

Hello.

JIRA v8.5.7 and Script Runner v 6.10.0 plugin installed

An LDAP connection was added to the ScriptRunner resource.
Created a customfield Job Title that loads the Title field from AD. This field contains Cyrillic symbols. When loading data, the entire list has text ????????

If you select and confirm the selection, the data looks correct.

The plugin may not be able to work with Cyrillic symbols.
Do you have any other ideas?

[Wayne Wong Adaptavist · Accepted solution]

Hi All,

Just wanted to forward to the solution here from Support.

It might have to do with JIRA UT-8 encoding.
Please kindly follow the steps here for troubleshooting

https://confluence.atlassian.com/jirakb/troubleshoot-character-display-issues-in-jira-server-203394762.html

 Please kindly try to Start JIRA with the parameters -Dfile.encoding=utf-8 and -Dsun.jnu.encoding=UTF-8 and see if the issue fix.
For more details, please refer to Setting properties and options on startup.

https://confluence.atlassian.com/adminjiraserver070/setting-properties-and-options-on-startup-749383528.html

Thank you.

Regards,

Wayne Wong

[Jamie Echlin _ScriptRunner - The Adaptavist Group_]

Hi Inna,

I tried with our embedded LDAP implementation. and it seemed to work OK:

This means it's probably not an issue with the front-end component.

Possibly it's something to do with https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-2000-server/cc961766(v=technet.10)?redirectedfrom=MSDN , but it's not clear to me how to fix it, nor why it would work correctly when viewing the issue.

Please could I ask you to create a ticket at https://productsupport.adaptavist.com/servicedesk/customer/portal/2/create/319 referencing this question.

cheers, jamie

[Инна Жиркова Тихоновна]

Hi Jamie, a request has been created, the request number is SRJSUP-16145.
Thanks for the help.